Benefits:

401(k)

Company parties

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Pattillo, Brown & Hill, L.L.P. is seeking a Senior IT Support Specialist to join our internal IT team and support approximately 250 users across multiple offices.

This role is ideal for an experienced IT professional who can troubleshoot methodically, communicate clearly with non-technical users, and take ownership of issues from diagnosis through resolution. You’ll operate with a high level of independence while staying closely connected to a collaborative, high-performing team.

You’ll work directly with partners and staff, often walking users through solutions in real time, so approachability, professionalism, and confidence are key. We’re looking for someone who is proactive, steady under pressure, and follows issues through to resolution while supporting users across locations.

If you’re someone who enjoys solving problems, supporting people, and being a trusted technical resource, we’d love to connect.

What You’ll Do

Technical Support & Troubleshooting

Serve as primary point of contact for IT support requests across workstations, peripherals, applications, and connectivity

Diagnose and resolve technical issues using structured troubleshooting methods

Support Windows 10/11 environments, hardware (docking stations, printers, monitors), and network printing systems

Assist both onsite and remote users across VPN, wireless, and mobile environments

Support a wide range of business applications used in a professional services setting

Systems Administration & Infrastructure Support

Perform account and workstation administration using Active Directory

Assist with Group Policy, authentication, endpoint configuration, and network connectivity troubleshooting

Support system updates, workstation deployments, and general infrastructure maintenance

Maintain secure and reliable system performance across offices

User Support & Communication

Communicate directly with partners and staff to diagnose issues and guide troubleshooting in real time

Translate technical concepts into clear, approachable guidance for non-technical users

Provide responsive, professional support in time-sensitive or high-visibility situations

Encourage a positive helpdesk experience that builds user trust and engagement

Ownership & Operational Support

Maintain ownership of issues through resolution, including appropriate escalation when needed

Document troubleshooting steps and solutions for internal knowledge sharing

Participate in on-call rotation and provide after-hours support as required

Support multiple office locations, including regular on-site presence as needed

Who You Are

5+ years of hands-on IT support experience in a corporate or professional services environment

Strong ability to independently diagnose and resolve technical issues

Experienced supporting Windows-based environments and Active Directory

Solid understanding of networking fundamentals (DNS, DHCP, VPN)

Organized and able to prioritize issues impacting business operations

Clear communicator with a service-oriented mindset

Professional and composed in high-pressure or time-sensitive situations

Comfortable working independently while collaborating with a small team

Preferred Experience

Group Policy troubleshooting and administration

Microsoft 365 environment support

Virtualization platforms and endpoint management tools

Firewall and network security fundamentals

Remote access technologies

Experience supporting accounting or professional services applications

Why You’ll Love Working with Us

Tight knit, highly experienced IT team

Opportunity for autonomy and ownership in your role

Exposure to a diverse and evolving technology environment

Collaborative, professional services culture

Long-standing, stable firm with strong internal support systems

At PB&H, we value reliability, responsiveness, and thoughtful problem-solving. This role is critical to keeping our teams connected, productive, and supported across all offices.