Essential Functions & Responsibilities:

Manage and maintain client infrastructure, Proxmox virtualization, and advanced networking

Manage Windows server and Unix operating systems

Serve as an escalation point for complex technical issues (Tier 2/3)

Configure and maintain 3CX voice over IP phone systems

Implement and manage cloud services, particularly Microsoft 365 and Azure environments

Perform root cause analysis and develop preventative solutions

Mentor and guide junior support staff

Job Competencies:

Provide outstanding customer service

Strong problem identification, troubleshooting and problem resolutions skills

Build and maintain lasting relationships with customers

Ability to work individually and as part of a team

Highly skilled in verbal and written communication

Proactively take ownership of tasks and follows through to ensure complete resolution

Strong attention to detail and outstanding organizational skills

Ability to learn quickly, multi-task and take on new responsibilities

Take personal responsibility for the quality of work

Minimum Requirements:

Minimum of 3-5 years of experience in a Managed Service Provider (MSP) environment or similar high-volume support role

Resident of Lee County, Florida. This is a full-time position in our Fort Myers office

Strong expertise in Windows Server administration, Active Directory, and Group Policy

Proven skills in managing and troubleshooting network devices (firewalls, switches, VPNs, VLANs)

Experience with ticketing systems and RMM tools

Relevant industry certifications (e.g., CompTIA Network+, Security+, Microsoft Azure/365 certifications) are highly desirable

Associate’s degree or equivalent experience. Bachelor’s Degree preferred

Experience with Mobile Device Technologies (Apple iOS and Google Android)

3+ years of ticketing, customer service (onsite & remote), and technical support experience

Valid driver’s license and clean driving history

Benefits:

Competitive hourly pay with room for advancement

Complete health insurance coverage

SIMPLE IRA with employer match

PTO that grows with tenure

Ongoing training and fun team-building events

Paid holidays

Tuition Assistance Program that covers professional continuing education

About Junopi

Company size: 1-10 Employees

Year Founded: 2010

Website: www.junopi.com