Employer: Magnus Management Group LLC.

Clearance: Secret (Required)

Client: Office of Justice Programs (OJP)

Telecommute: Remote

Position Type: Full time

Contract length: 3 years

Job Description: Information Specialist III

Position Overview The Information Specialist III serves as a senior-level Response Center professional responsible for handling complex customer inquiries across multiple communication channels. This position is responsible for providing expert-level support on OJP programs, grant processes, and justice-related topics.

Key Responsibilities

Provide expert-level support across all OJP program offices.

Research, analyze, and respond to Tier 2 and Tier 3 inquiries related to criminal and juvenile justice systems, victim services, funding opportunities, and OJP resources.

Utilize the ServiceNow CRM system to document interactions, maintain knowledge management resources, and ensure compliance with accessibility requirements.

Support surge operations during high-volume periods such as NOFO releases and major OJP announcements.

Ensure all tasks and subtasks within the Response Center contract are being met on time, within budget, and with high satisfaction of OJP and its participating organizations.

Minimum Experience

Five years of progressively responsible experience in information services, customer support, research, or a related field.

Demonstrated expertise in multi-channel customer relationship management, complex query resolution, and knowledge management systems.

Education Requisite

Bachelor's degree in library science, information science, criminal justice, public administration, communications, or a related field from an accredited institution.

This is a remote position.