Benefits:

401(k)

Health insurance

Paid time off

Profit sharing

Location: 1201 West 1st Street, Suite 3B, Granite City, IL 62040 Employment Type: Full-Time, Monday through Friday

About Celta Industries Celta Industries is a dynamic and growing manufacturer and distributor of food-grade oils, specialty ingredients, and chemical products servicing a wide array of industrial sectors. With a firm commitment to product safety, regulatory compliance, and operational excellence, we strive to be an industry leader in quality, integrity, and innovation.

Position Summary The Senior Inside Sales Representative is responsible for overseeing and executing the end-to-end customer experience for assigned accounts. This role focuses on order management, problem resolution, customer communication, and maintaining strong relationships with key clients. Experience in chemical distribution is essential to succeed in this role, as it requires a deep understanding of regulatory and logistical considerations. This position

Key Responsibilities

Act as the primary point of contact for key customer accounts, ensuring timely and accurate communication across all touchpoints.

Manage the full order lifecycle, from order entry and confirmation to delivery and invoicing, ensuring a seamless customer experience.

Collaborate with logistics, supply chain, regulatory, and production teams to ensure accurate fulfillment and on-time delivery.

Resolve customer issues, complaints, and disputes quickly and professionally, maintaining high levels of customer satisfaction.

Understand and communicate product specifications, safety information, lead times, and inventory availability.

Coordinate customer-specific needs including packaging requirements, documentation, and labeling in compliance with chemical handling regulations (e.g., DOT, OSHA, EPA).

Support sales team efforts by identifying upselling opportunities and assisting with quotations and contract renewals.

Maintain accurate customer records and interactions.

Qualifications

3+ years of customer service or account management experience in distribution.

Strong knowledge of chemical distribution logistics preferred.

Exceptional communication, organizational, and problem-solving skills.

Proficiency in Microsoft Office Suite (Excel, Word, Outlook).

Ability to manage multiple priorities and remain calm under pressure in a fast-paced environment.

Strong attention to detail and a commitment to accuracy and safety.

Bachelor’s degree preferred in Business, Chemistry, Supply Chain, or a related field.

Salary: $50,000 - $60,000 based on experience

What We Offer

Competitive salary commensurate with experience

401K Profit Share

Group Health Insurance Options – Celta pays at least 90% for Employees and at least 80% for Employees and Family (depending on chosen plan)

Group Vision & Dental Insurance – Celta pays 50% for Employees and Family

Voluntary Life, Accident, and Critical Illness available

Accrue up to 10 days of Vacation Time Off per year

Accrue up to 40 hours of Sick Leave each year

8 Paid Holidays

Professional development opportunities

A mission-driven, safety-first, and team-oriented culture