We’re hiring a Senior Case Evaluation Specialist to play a key role on our Case Evaluation Team (CET)—the group responsible for evaluating and signing new personal injury cases. This is a hands-on, senior-level position for someone with strong experience in intake or case evaluation who also enjoys coaching others, improving systems, and driving consistent performance. You’ll work side-by-side with leadership to help elevate the entire team. About Us We’re a growth-focused personal injury law firm that values structure, accountability, and continuous improvement. Our Case Evaluation Team plays a critical role in our success, and we invest in the people and systems that support it. Why Join Us • Opportunity to lead a critical, revenue-driving team • High-impact role with visibility across the firm • Growth-oriented environment with strong systems and support • A team that works hard, supports each other, and takes pride in what we do Benefits and Perks • Medical, dental, and vision • STD, LTD, and life insurance • 401(k) with a 4% match • 15 days of PTO per year • 12+ days off for federal holidays If you’re someone who takes pride in doing things the right way, helping others improve, and consistently performing at a high level , we’d love to hear from you. Responsibilities: What You’ll Do • Handle and convert inbound leads with a focus on quality, consistency, and results • Serve as a go-to resource for the team by answering questions, providing guidance, and supporting day-to-day operations • Coach and mentor team members on i ntake best practices, follow-up, and communication • Help monitor and improve key performance metrics, including: sign-up rate, speed-to-lead, and follow-up compliance • Assist with maintaining and improving scripts, workflows, and processes • Work closely with the Case Evaluation Manager to ensure team performance stays on track • Identify opportunities to improve efficiency, consistency, and client experience • Support onboarding and training of new team members Qualifications: What We’re Looking For • Several years of experience in personal injury intake, case evaluation, or a similar high-volume environment • Strong understanding of what drives case conversions and client trust • Highly organized and detail-oriented • Comfortable working with metrics and performance tracking • Natural coach—patient, clear communicator, and willing to help others improve • Process-driven mindset—you value consistency and doing things the right way • Team-first attitude with the ability to lead by example What Success Looks Like • You consistently perform at a high level individually • Team members come to you for guidance and improve because of it • Best practices are followed consistently across the team • KPIs trend in the right direction due to coaching and support Compensation: $60,000 + performance-based bonuses

• What You’ll Do • Handle and convert inbound leads with a focus on quality, consistency, and results • Serve as a go-to resource for the team by answering questions, providing guidance, and supporting day-to-day operations • Coach and mentor team members on intake best practices, follow-up, and communication • Help monitor and improve key performance metrics, including: sign-up rate, speed-to-lead, and follow-up compliance • Assist with maintaining and improving scripts, workflows, and processes • Work closely with the Case Evaluation Manager to ensure team performance stays on track • Identify opportunities to improve efficiency, consistency, and client experience • Support onboarding and training of new team members