Build the foundation of a new MSP from day one We’re launching a new TeamLogic IT office in the Palm Coast area and are making our first technical hire, a senior MSP engineer who wants real ownership, autonomy, and influence in building a managed services business the right way.

This is not a backfill role and not a large-team MSP environment (yet). This is a founding technical role for someone who enjoys being the escalation point, shaping standards, and working directly with clients while the business grows.

About the Role As our Senior MSP Engineer, you will be the primary technical authority for early clients and play a central role in defining how we deliver managed IT services.

Early on, the role is hands-on and broad. Over time, it naturally evolves into technical leadership as we add clients and grow the team.

If you enjoy solving complex problems, owning outcomes end-to-end, and having a real voice in how things are built, this role was designed for you.

What You’ll Do

Serve as the primary escalation point for technical issues across client environments

Design, implement, and support SMB IT environments including:

Microsoft 365 / Entra ID

Windows Server & Active Directory

Networking, firewalls, VPNs

Backup, recovery, and security solutions

Lead client onboarding, migrations, and infrastructure projects

Work directly with business owners and end users to understand needs and recommend solutions

Establish and document technical standards, processes, and best practices

Select, configure, and optimize MSP tools (RMM, PSA, documentation)

Help shape the future team structure and mentor additional technicians as we grow

Participate in on-call support on a limited, reasonable basis (shared as the team grows)

Who This Role Is For This role is a strong fit if you:

Have significant MSP experience supporting multiple SMB clients

Have been the person teams escalate to when problems span systems

Enjoy working without heavy layers or bureaucracy

Are comfortable being hands-on while also thinking strategically

Want to grow into a technical lead or management role over time

Prefer ownership and trust over rigid job boundaries

Experience & Technical Background

5+ years in IT, with meaningful experience in an MSP environment

Strong hands-on experience with:

Microsoft 365, Azure AD / Entra ID

Windows Server & Active Directory

Virtualization (VMware and/or Hyper-V)

Networking, firewalls, VPNs, security fundamentals

Familiarity with MSP tooling such as RMM, PSA, and documentation platforms

Certifications are a plus, but real-world MSP experience matters more

Work Environment

Mix of remote work and on-site client visits

Local travel to client sites as needed

Flexible schedule with a focus on outcomes, not clock-watching

Early-stage, fast-moving environment where your input matters

Compensation & Growth

Competitive salary based on experience

Performance-based incentives as the business grows

Clear path to increased responsibility and leadership

Opportunity to help shape benefits, processes, and team culture as we scale

Support for professional development and certifications

Why This Is Different This is not a role where you “stay in your lane.” It’s a chance to:

Be trusted as the technical authority

Influence decisions from the start

Build something durable and well-run

Grow with the business rather than outgrow it

If you’ve ever thought “I could build this better if I had the chance”, this is that chance.

Interested?

If this sounds like a role you’d enjoy, we’d welcome the chance to connect.

Company Overview We offer a dynamic and supportive work environment where your contributions are valued, and your professional growth is encouraged. At TeamLogic IT, you'll have the opportunity to work on diverse and challenging projects, enhance your technical skills, and make a meaningful impact on our clients' businesses. If you have a strong IT background, a problem-solving mindset, and a passion for innovation, you'll thrive in our fast-paced, ever-evolving industry. Our team is driven by a commitment to expanding boundaries, leveraging expertise, and delivering smart solutions. As part of a local office, you'll also benefit from the collaboration and support of a vast network of technicians across North America.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.