A leading global, forward-thinking investment firm is seeking a strong Senior Manager/Director of Mortgage Loan Servicing to manage and optimize the loan servicing function for a portfolio of Residential Loans.

This is an opportunity to shape and streamline servicing operations in a dynamic asset class and work in a high-impact leadership position with a fast-paced, growth-oriented firm

Responsibilities:

• Oversee day-to-day servicing operations for a diverse portfolio of residential loans, ensuring compliance, data accuracy, and process efficiency.
• Establish and maintain oversight processes to monitor servicer performance, track key metrics, and ensure adherence to servicing standards.
• Manage relationships with third-party loan servicers and internal stakeholders, ensuring timely and accurate reporting.
• Support the execution and documentation of residential loan closings, including loan draw funding requests and other servicing events.
• Lead and mentor junior servicing team members, promoting professional development and team cohesion.
• Partner cross-functionally with Front Office, Engineering, Accounting, Operations, and Legal teams to streamline workflows and maintain scalable servicing systems.
• Drive automation and technical improvements to enhance servicing infrastructure and reporting tools.

Qualifications:

• Bachelor’s degree in Business, Finance, Real Estate, or related field; or equivalent work experience.
• 5–7+ years of experience in residential mortgage servicing, loan administration, or asset management.
• Advanced proficiency in Microsoft Excel and data/reporting tools; strong analytical mindset.
• Comfortable navigating loan documents, servicing agreements, term sheets, and commercial contracts.
• Strong interpersonal and communication skills, with the ability to work across departments and external partners.
• Proven ability to manage multiple projects and deadlines in a dynamic environment.
• Experience with thinkFolio or similar portfolio/order management systems is a strong plus.
• Familiarity with real estate finance, investment operations, and mortgage compliance best practices.