At Make-A-Wish® America, we are more than a great place to work — our work is life-changing. Together, we create life-changing wishes for children with critical illnesses. Nearly 40 years ago the inspiration for Make-A-Wish began with one little boy's wish to be a police officer. Today, together with our volunteers, donors, staff and supporters, Make-A-Wish has granted more than 500,000 life-changing wishes and transformed countless lives.

THE TEAM

Make-A-Wish America is the national headquarters for our organization, providing resources and support for our Chapters around the country. This team is comprised of innovative nonprofit professionals who elevate our mission across the organization, focusing programs that are unique to wish granting.

THE ROLE

The Senior Manager of Medical Affairs is a key contributor to the mission by providing leadership and direction in national medical outreach, eligibility criteria, wish safety, referral strategies, educational programs, research and medical outcomes for the Make-A-Wish Foundation and its chapters in conjunction with the Senior Director of Medical Affairs. The Senior Manager is responsible for leading, in conjunction with the Senior Medical Director, national strategic initiatives, programs, and policy initiatives to ensure clarity, consistency, brand integrity, and child focus in the organization’s medical eligibility and wish safety efforts.

WHERE YOU COME IN

As the Senior Manager, Medical Affairs you will:

• Lead, in conjunction with the Senior Director of Medical Affairs, all medical eligibility and outreach initiatives for the national organization, providing advice to chapters and national senior leaders on issues of medical eligibility policy, intended service population, referral trends, changing healthcare environment and other related strategic issues.
• Evaluate referral and eligibility certification procedures; recommend and implement changes to remove obstacles and barriers, improve access and streamline work flows to senior leadership.
• Facilitate eligibility case review process and consult with chapter staff, referral sources and the Senior Director of Medical Affairs on difficult cases as needed, act as a mediator when conflicts arise.
• Develop training, tools and resources for staff, chapters and medical advisors.
• Build and lead in creating a strong network of volunteer medical advisors throughout the country, maintaining regular communication on eligibility and referral initiatives.
• Coordinate with IT department on designing, implementing and managing technology solutions for referrals and eligibility certification processes that comply with healthcare industry requirements.
• Develop, deliver and train content regarding medical topics to department members, chapters, families and external referral sources.
• Develop and manage projects with consideration to the timeline, resources, budget and key stakeholders.
• Search current literature for relevant data to the mission and current projects.
• Guide national research partnerships and reporting initiatives related to defining medical impact, potentially eligible children and eligibility metrics.
• Provide guidance on risk-management issues, travel safety, and policies and procedures for fulfilling wishes for medically fragile children with complicated and high-risk situations.
• Is on-call for consultation on emergency situations and medical evacuations that may occur.
• Performs other job-related duties, as assigned.

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WHAT YOU’LL NEED

• A practicing license as a NP, MD, or DO is required.
• Minimum of 7 years of experience in relevant pediatric field is required.
• Minimum of 2 years of experience as a people leader.
• Minimum of 2 years management, leadership and patient care experience in a hospital or clinical setting.
• Demonstrated skills and past experience in program and policy development and implementation in a healthcare setting, with a strong knowledge of trends in pediatric patient care and childhood diseases.
• Proven track record of effectively leading people, major projects and change initiatives.
• Excellent interpersonal and communication skills and the ability to thrive in a team and relationship-oriented environment.
• Effectively engage and communicate with physicians, social workers, administrators, senior executives and families in crisis.

WHAT WE OFFER

BENEFITS

• Comprehensive benefit package, effective day 1: Medical, Vision, Dental, Wellness**
• Competitive compensation with annual incentive potential
• Health Savings Account and Flexible Spending Account Options
• Health Reimbursement Account fully funded by Make-A-Wish
• Short Term Disability*, Long Term Disability* and Life Insurance
• Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo
• 401(k) Retirement Savings Plan with 5% match after one year of service
• Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program
• The organization will send a laptop, 24” monitor, and a docking station/adaptor to new hires

TIME OFF

• Up to 15 PTO days
• 10 Sick Days
• 11 Paid Holidays
• 2 Volunteer Days after one year of service
• 2 Personal Days accrued annually
• Maternity Leave

ALSO...

• Employee Awards and Recognition Programs
• Individual and Leadership Development
• Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets

*Monthly premiums paid for the employee for vision, dental, and short/long term disability.

Who We Are:

Our vision is to grant the wish of every eligible child. Through our mission, we are uniting communities to grant life-changing wishes. As the world’s largest wish-granting organization, we strive to create a sense of community and an environment where we warmly embrace our wish families, volunteers, and colleagues.

Joining Make-A-Wish means becoming part of a mission that believes in the power of a wish.

Trouble submitting an application?

We’re thrilled that you’re interested in joining our mission! If you’re experiencing any hiccups while submitting your application, don’t worry – technology can be tricky sometimes. Here are a couple of quick tips to help you out:

• Clear Your Cache and Cookies: Sometimes, a fresh start is all you need. Clearing your browser’s cache and cookies can often resolve submission issues.
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We respect and ensure equal opportunity, regardless of race, religion, ethnicity, national origin, age, gender identity, sexual orientation, disability, perceived disability and other legally protected characteristics. Make-A-Wish America utilizes E-Verify in its hiring practices to achieve a lawful workforce.

Required Skills

Required Experience

Minimum

• Bachelor’s degree in engineering, or other scientific discipline, preferably electrical, mechanical, software, biomedical systems, control engineering
• 8+ years of experience in design verification
• Proven track record of leading and executing complex system-level tests for medical devices
• Experience in coordinating and working with external test labs
• Experience with electromechanical systems, sensors, control and data acquisition systems development
• Proven background in automated test system development
• Excellent communication and interpersonal skills, with the ability to work effectively in a collaborative team environment
• Strong analytical and problem-solving skills with the ability to troubleshoot complex system issues
• Experience creating test fixtures with Python and LabVIEW
• Ability to grow productive, trusting, and open relationships with functional partners
• High degree of organizational skills and high attention to detail
• Ability to handle multiple tasks and prioritize effectively
• Ability to work both independently and as part of a team
• Ability to develop protocols, conduct system tests and write reports
• Ability to select and use appropriate statistical techniques to design experiments and analyze data.
• Strong initiative, high energy, and passion about new technologies

****Preferred:

• Graduate degree in Engineering (EE, ME, SW or Systems Engineering) or another scientific discipline.
• 10+ years of design verification experience
• In-depth knowledge of medical device regulations and standards (e.g., FDA, ISO 13485, IEC 60601).
• Experience with test automation tools and software
• Proficient in programming languages such as C, Python, LabVIEW
• Project management experience and certification (e.g., PMP) is desirable
• Good understanding of production test equipment design issues such as user friendliness, serviceability, ruggedness and has implemented and transferred equipment to external suppliers for high-volume manufacturing
• Awareness and working knowledge of system-level constraints in all disciplines, including mechanical, electrical, human factors and software
• Knowledge of latest industry trends, emerging technologies, and regulatory changes to continuously improve testing methodologies

Other:

• Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented with the team.
• Ability to travel up to 10% of the time

**Compensation & Total Rewards: **

Estimated Starting Salary Range: $153,000 - $168,000

*Estimated Starting Salary Range is reflective of the range Bracco Medical Technologies reasonably expects to pay for the position. The range provided is based on salary and market data specific to the position.

Total Rewards:

• **Paid Time Off, Company Holidays & Paid Family Leave **– We provide PTO and Company Holidays to help you recharge, relax and do what’s important to you, when it’s important to you. Our 100% paid family leave options for parents, grandparents and eligible family members provide support for growing families as well.
• Achieve – Beyond competitive compensation, we offer options to help you plan for a financially secure future, including an annual incentive plan and 401k savings plan contributions.
• Live well – We offer comprehensive benefit options to help protect you along the way, including medical, dental, vision, and life insurance, employer HSA contributions, employee assistance program, short-term disability, etc.
• Evolve – Through structured on-the-job learning, workshops, seminars, and our tuition reimbursement program, you’ll find many opportunities to grow, personally and professionally.
• Choose – You won’t find “stuffy” here—whether your position requires a hybrid or in-the-office working arrangement. That means business casual for your attire and flexibility in your schedule, wherever possible.