JOB LEVEL
M40
EMPLOYEE ROLE
People Manager

The Opportunity

Adobe is revolutionizing the world by equipping people with the necessary tools to transform their concepts into tangible creations. Through our innovative solutions, individuals can craft engaging content that adds value to both personal and professional endeavors. Moreover, we assist organizations in establishing meaningful connections with their clientele, using data-driven insights to drive decision-making processes and generate impactful outcomes.

Ultimate Success is Adobe’s Digital Experience elite service, contributing to the success of our largest customers by wrapping Support Delivery and Technical Account Management around the customer. As a Manager of Technical Account Management, your goal is to lead a team of Technical Account Managers.

What You’ll Do

• Direct management responsibilities for all designated resources, team objectives, morale, and culture.
• Motivate the team to deliver outstanding customer experiences and value propositions.
• Set quarterly individual goals and provide ongoing performance feedback as well as formal performance appraisals.
• Attract, hire, and retain top talent for each functional role.
• Evaluate measurement criteria to determine trends in organizational performance, including: customer happiness, operating efficiency, solution adoption, and customer retention.
• Advocate for your team to drive global visibility and collaborate across boundaries on process improvements, customer concerns, and local business objectives.
• Engage in support of key accounts and critical issue management.
• Own one or more global programs for the Support leadership team.
• Partner with the Customer Success and Sales leadership team to align Support efforts to local sales and retention objectives.

What You’ll Need to Succeed

• Minimum of 5 years of people management experience in a fast-paced, enterprise-level, critical software support, professional services, or account management environment.
• Core skills/proficiencies include Leadership, Customer Relations, Performance Management, Process Management, Data Analysis, Problem Solving, Effective Communication, Critical Thinking, Business Insight, and Technical Curiosity.
• Act as a role model to others: set an example of integrity, ethical behavior, and professionalism.
• Strong organizational skills: capable of prioritizing, managing, multitasking, and completing projects across different functions.
• Outstanding communication skills (presentation, written, and verbal) to interact with all levels of professional staff.
• Ability to explain complex concepts simply.
• Excellent problem-solving skills and ability to navigate complicated situations in a professional manner.
• Direct experience with Adobe's Content Management Solutions(Workfront, AEM) required, experience with overall Digital Experience solutions highly desired

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this positionis $147,100 -- $243,050 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge, skills,and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

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At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California :

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Internal Opportunities

Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We’re glad that you’re pursuing a new opportunity at Adobe!

Put your best foot forward:

1. Update your Resume/CV and Workday profile - don’t forget to include your uniquely ‘Adobe’ experiences and volunteer work.

2. Visit the Internal Mobility page on Inside Adobe to learn more about the process and set up a job alert for roles you’re interested in.

3. Check out these tips to help you prep for interviews.

4. If you are applying for a role outside of your current country, ensure you review the International Resources for Relocating Employees on Inside Adobe, including the impacts to your Benefits, AIP, Equity & Payroll .

Once you apply for a role via Workday, the Talent Team will reach out to you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth.

At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.