| MANDATORY SKILLS/EXPERIENCE Note: Candidates who do not have the mandatory skills will not be considered | · At least 12 years of experience working in a data center or in the field supporting related work. · 8+ years of experience in network support, LAN/WAN troubleshooting. · 8+ years of experience in communications routing, transport, and delivery (Wireline, Wireless and VoIP). · 8+ experience using documentation tools (MS Excel, MS Visio, MS Word, Etc.). · Substantial knowledge of networking hardware and topologies. · Substantial knowledge of telecommunication cabling standards, ability to pull and terminate cabling in a variety of customer environments. · Substantial Knowledge of computing systems and hardware. · Experience with LEC circuits termination and turn-up. · Experience with Land-mobile-radio systems, P25 conventional and trunked networks. · Experience with call routing, selective routing, trunking and location-based routing. · Ability to perform physical work related to the job. · Ability to follow detailed job documents. · Must be willing to travel within the NYC region to meet customer SLA’s. · Must be willing to work on-call, after hours and weekends when required. · Strong oral, written, and presentation skills; ability to communicate in a credible and confident manner in clear, concise language | DESIRABLE SKILLS/EXPERIENCE: | · Bachelor's degree from an accredited college in computer science or related area of study · Experience with Emergency Communications infrastructure, systems, applications and related technologies · Experience with DMS and ACD systems · Experience with ANI / ALI services and functionality · Experience with 9-1-1 Call Handling Systems · Experience with NG9-1-1 ESINET call routing. · Experience with SMS, RTT, TCC routing, SMS aggregation · Experience with third-party emergency communication system integrations · Experience with GIS and location-based identification systems · Experience with 911 related TDOS and DDOS risk mitigation