Job description

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

We are looking for skilled individuals for the Production Engineering Team (GPS IT department). The team is responsible for technical operations of global Payments Execution, Messaging & Orchestration and Sanctions & Investigation services. Based on Site Reliability Engineering disciplines, the work this team undertakes is in a mission critical environment across a breadth of technologies from vendor products to in-house developed micro services.

With ever increasing real-time demands of our customers our key business drivers are the availability of our platform and the stability of service.

• Contributing productively to team objectives, sometimes supporting and sometimes leading activities to achieve shared goals
• Implementation and coordination of Target Operating Model (Automation, Toil reduction, Incident reduction, Service stability increase, Adoption modern technologies, Monitoring & Alerting using AppDynamics)
• Take on the Incident Commander role during an incident, which includes being responsible for owning the incident through to recovery
• Take on the Liaison Officer role during an incident, responsible for providing reports and providing technical updates on Management Escalation Calls
• Reviewing, designing and re-engineering processes with new technologies to improve performance
• Designing and driving the implementation of service offerings, capability uplifts and process improvements
• Implementation of the locally developed solutions
• Providing full scope of the day-to-day Production Support service including resolution of the live incidents as well as post-resolution problem management activities
• Providing technical expertise in finding root cause of major system problems
• Maintaining distributed containerised platforms in production
• Installation of new software releases provided by the vendor
• Implementation of the locally developed solutions
• Support of the various testing activities related to the new implementations
• Working closely with various stakeholders located in different places in the world
• Reviewing, designing and re-engineering processes with new technologies to improve performance
• Designing and driving the implementation of service offerings, capability uplifts and process improvements
• Evaluating, developing and applying appropriate tools to analyse the architecture
• Participate in validating data, development, implementation, testing activities
• Perform data analysis of key problem areas to assist in root cause analysis and data reconciliations to identify data anomalies
• Contributing productively to team objectives, sometimes supporting and sometimes leading activities to achieve shared goals

For this role, HSBC targets a fixed pay range between $112, 100 and $168,200.

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle. Requirements

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

• Bachelor's degree in Information Technology, Computer Science, Business, or a related field
• Minimum 5 years of experience in production, or a related area, preferably within the financial services industry
• Available to work weekends and shift patterns (a shift between 8am to 8pm) within the US time zone
• Ability to organize and manage in a crisis
• Ability to quickly learn and understand complex environments
• Familiarity with global payment systems, processes, and technologies
• Hybrid work model, onsite several days each week
• Core hours of the team is 12:00PM ET – 8:00 PM ET (with some variation, flexibility)

Essential Skills

• Experience of managing a wide spectrum of stakeholders and show ability to manage upwards,
• CICD: Hands-on experience of enabling technologies, principles, and practices of Continuous Integration, Delivery, and Deployment (Jenkins, Bamboo, Circle CI or equivalent)
• Hands-on experience of platform and systems architecture – modular monoliths, SOA/micro-services, including enabling tools and technologies (Spring Cloud, Docker, OpenShift, Kubernetes, CloudFoundry, etc.); how to build cloud native applications from scratch and tackling monolithic system estates through the introduction of API’s, micro services and gateways
• Cloud Native Technologies: Kubernetes, Docker, Kafka, Istio Service Mesh
• JVM tuning and diagnostic for application troubleshooting and performance-optimization
• Traditional Technologies: Bash/Shell, Groovy or Java, Unix/Linux, Jenkins, GitHub
• Distributed system design like micro services, Springboot
• Understanding of messaging Technologies and Caches
• Strong understanding of technology layers in application landscape, storage, OS, network, database, application
• Demonstrable, excellent, spoken & written communication skills across global organization
• Proven triage capability under pressure, able to make strong priority judgement at runtime balancing contending demands
• Technically inquisitive with progressive interest in modern engineering disciplines and techniques
• Understanding of customers' needs and delivering excellent customer service
• Experience in Agile/ DevOps environment and in assisting in production support

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.

HSBC is one of the world’s largest banking and financial services organizations. Our global businesses serve around 39 million customers worldwide through a network that covers 62 countries and territories. Our customers range from individual savers and investors to some of the world’s biggest companies, governments and international organizations. We aim to connect them to opportunities and help them to achieve their ambitions.