Role: Senior Production Support Engineer Location: Austin, TX (Onsite)   Exp. Level: 8+ yrs   Role Purpose Owns AI-augmented incident triage, runbook execution, and root-cause analysis, and separately owns AI-powered anomaly detection and spend/usage alerting.   Key Responsibilities: • Own AI-augmented incident triage, runbook execution, and root-cause analysis across the 3 core FinOps applications and 50+ services. • Build and maintain AI-powered anomaly detection and spend/usage alerting. • Support the 99.99% uptime target during core PST business hours (8AM-5PM) • Operate within the support portion of delivery (L1/L2/L3 tiers) within the 35% run-and-support split. • Contribute to baselining incident response/resolution times post-transition.   Must-Have: • 8–13 years in production support or SRE, including incident management. • Experience with monitoring/alerting tooling, ideally GCP-native. • Demonstrated root-cause analysis discipline at production scale.   Nice-to-Have: • Experience with AI-based anomaly detection tools. • Node.js or Python for support automation/scripting.