Job Description

This is an exciting opportunity to help manage mission-critical Business Applications in an organization of over 3,500 employees, located across 35 communities and offices, in seven states.  You’ll work to support, manage, and maintain Yardi modules covering Finance & Accounting (Voyager Senior Living), Sales & Marketing (Senior CRM), and Clinical (Yardi EHRx). You’ll work as part of the SRG IT Team, reporting to the Senior Director of Applications.

ESSENTIAL FUNCTIONS:

• Quickly respond to and resolve requests for technical support from end-users of Yardi Voyager, Senior CRM, and Yardi EHRx
• Identify if issues are being caused by user error, or system error
• Escalate and manage advanced issues by working with Yardi Support
• Conduct application configuration changes
• Assist in testing and validation of upgrades and configuration changes
• Provide support for other key business applications
• Support the design, implementation, and deployment of applications
• Build, support, and maintain integrations between applications
• Collaborate with Senior IT Staff for evolution of technology in the organization
• Create and Maintain documentation

Qualifications

• A Bachelor's degree in a quantitative or technical field (e.g. Computer Science, Statistics, Finance) or equivalent industry experience
• 2+ year's work experience supporting Yardi Voyager or another Financial application
• Experience writing SQL queries
• Excellent technical and troubleshooting skills
• Strong analytical and creative problem-solving skills
• Outstanding customer service skills
• Excellent verbal/written communication skills, including an ability to effectively communicate with non-technical end users, technical collogues, and Corporate Leadership
• Ability to work independently with general direction and flexibility in a fast-paced environment
• Previously worked in Senior Housing, Real Estate, Managed Service, Hospitality, or Healthcare organizations

Additional Information

• Senior Resource Group - SRG is an equal opportunity employer. 
• All your information will be kept confidential according to EEO guidelines. 
• An individual must be able to perform the essential functions of the job.  Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.

SENIOR RESOURCE GROUP IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. We do not discriminate against any applicant or employee based on race, color, sex, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws, and we prohibit harassment of applicants or employees based on any of these protected categories. We comply with all applicable federal, state and local laws, including but not to limited, respecting consideration of unemployment status in making hiring decisions. Completing an application does not guarantee that you will be offered a position. We review all applications and strive to hire the candidates who are the most qualified to perform the essential functions of the position with or without reasonable accommodations.