Location Onsite: Boston, MA
Experience Level
Senior Level (7 or more years of relevant experience)
Role Overview
The Senior Salesforce Business Analyst supports enterprise Salesforce initiatives by analyzing business requirements and translating them into scalable, high‑quality Salesforce solutions. This role works closely with stakeholders, project managers, administrators, architects, and development teams to improve business processes and ensure effective system implementation. The position plays a key role in bridging business and technical teams within an Agile delivery environment.
Key Responsibilities
Business Analysis & Requirements Management
Analyze business and user needs to define system scope and objectives
Gather, document, and manage business and functional requirements
Translate business requirements into actionable technical specifications and user stories
Ensure alignment between current processes and future state solutions
Process Improvement & Solution Design
Identify opportunities for process improvements and operational efficiencies
Support integration of new processes with existing business workflows
Recommend and facilitate quality improvement initiatives
Assist in designing scalable Salesforce solutions aligned to business needs
Salesforce Delivery & Collaboration
Partner with Salesforce administrators, developers, and architects to deliver solutions
Facilitate delivery of technical business solutions in an Agile environment
Participate in requirements validation, backlog refinement, and sprint activities
Support implementation efforts across the Salesforce platform
Stakeholder Engagement & Communication
Act as a liaison between business teams and technical teams
Communicate process changes and system updates to business users
Facilitate discussions, workshops, and requirement sessions with stakeholders
Ensure stakeholders are aligned on project scope, priorities, and outcomes
Documentation & Governance
Develop and maintain documentation including requirements, process flows, and system changes
Ensure deliverables meet quality, completeness, and compliance standards
Support governance practices and documentation standards
Required Qualifications
7 or more years of experience in business analysis or systems analysis
Experience supporting enterprise Salesforce implementations
Strong experience gathering and documenting business and technical requirements
Experience working in Agile methodologies and environments
Ability to analyze business processes and design effective solutions
Strong written and verbal communication skills
Strong facilitation and stakeholder engagement skills
Proficiency with business analysis tools and documentation practices
Preferred Qualifications
Experience working with Salesforce platform tools and configurations
Experience supporting large enterprise or public sector programs
Experience with process improvement methodologies
Salesforce certifications (e.g., Business Analyst, Administrator, or related)
Core Skills & Attributes
Strong analytical and critical‑thinking skills
Ability to bridge business and technical teams effectively
High attention to detail and documentation quality
Strong organizational and prioritization skills
Effective communication with diverse stakeholders
Collaborative and team‑oriented approach
Adaptability in fast‑paced, Agile environments
Proactive mindset with a focus on continuous improvement