Manifest Solutions is currently seeking a Senior ServiceNow APM / CMDB Analyst for a position in Columbus, OH.
- Partner with the CMDB Practice Owner to develop and execute a multi-year CMDB and APM transformation roadmap
- Support the establishment of a centralized application portfolio aligned to enterprise data standards and CSDM frameworks
- Drive adoption of APM capabilities across IT and business domains Application Portfolio Management
- Develop and maintain a comprehensive inventory of business applications within ServiceNow APM
- Define and operationalize application lifecycle processes, including onboarding, maintenance, rationalization, and retirement
- Enable decision-making for application investment, sustainment, modernization, or decommissioning Data Governance & Quality Management
- Establish and enforce standards for application and CMDB data quality, completeness, and integrity
- Perform ongoing data validation, certification, and reconciliation activities
- Identify and remediate data quality issues, including duplicate or incomplete records ServiceNow Configuration & Data Model Management
- Design, configure, and maintain APM and CMDB data models, relationships, and workflows
- Ensure alignment with enterprise architecture standards and integration patterns
- Support integrations and automated data ingestion across systems Security, Risk, and Data Classification
- Implement and maintain appropriate access controls for application and CMDB data
- Support application classification efforts, including criticality, risk, and data sensitivity
- Ensure alignment with cybersecurity, audit, and compliance requirements Stakeholder Engagement & Communication
- Partner with application owners, IT teams, and business stakeholders to maintain accurate portfolio data
- Translate technical concepts into business-friendly insights and recommendations
- Support governance forums (e.g., PMRB, architecture review boards) with reporting and analysis Performance Measurement & Reporting
- Define and monitor KPIs for application portfolio health, data quality, and business value
- Develop dashboards and reports providing visibility into application cost, risk, and performance
- Support leadership reporting and strategic planning activities Continuous Improvement
- Identify opportunities to improve APM processes, automation, and reporting capabilities
- Drive enhancements that support application rationalization, cost optimization, and risk mitigation
- Stay current on ServiceNow platform capabilities and industry best practices
Preferred Qualifications
- Hands-on experience with ServiceNow Application Portfolio Management (APM) module
- Understanding of CMDB, CSDM, ITOM, and Enterprise Architecture frameworks
- Experience with application lifecycle management and portfolio rationalization
- Familiarity with integrations, APIs, and data automation within ServiceNow
- Experience supporting governance forums and compliance/audit activities