JOB LEVEL
P50
EMPLOYEE ROLE
Individual Contributor
ABOUT THE TEAM
The Customer Zero Solution Architecture team operates within Customer Engineering (CE) - part of the Adobe Experience Platform (AEP) engineering organization. CE is the customer expertise hub for AEP, RTCDP, Adobe Journey Optimizer (AJO), and Customer Journey Analytics (CJA), covering both consumer-focused and enterprise capabilities. Customer Zero is CE's most ambitious and forward-thinking group. Working closely with strategic accounts, the team validates new capabilities, builds solution prototypes prior to product release, and relays direct customer insights back to product and engineering. This is where the most complex, large-scale AEP implementations come to life - before anyone else gets there.
THE ROLE
As a Senior Solution Architect on Customer Zero, the focus is depth over breadth. This individual contributor role spans the full use case lifecycle: discovery, architecture, implementation, and product feedback. The work involves close collaboration with Forward Deployment Engineers (FDEs), Principal Architects, and engineering teams to co-innovate with Adobe's most strategic accounts - supporting the largest scale AEP and Apps implementations worldwide across both B2C and B2B use cases. The right candidate is hands-on, decisive, and energized by undefined problems.
WHAT YOU WILL DO
Day-to-day work spans discovery, architecture, and implementation. Senior Solution Architects lead deep discovery sessions with strategic customer teams, surface business goals and technical constraints, and own the solution architecture end-to-end. Co-innovation is central - prototyping and validating emerging AEP capabilities before they reach general availability, and translating customer pain into product feedback that flows directly into the Adobe roadmap.
Additional responsibilities include:
WHAT YOU WILL NEED
Experience
Technical Depth
How You Work
Strong candidates are hands-on by default - prototyping, building, and getting into the product to prove out solutions. Clear written and verbal communication is essential: the ability to write an architecture doc for engineering and present findings to an executive in the same day. Self-directed and decisive, with proven experience removing blockers and taking ownership of outcomes. Comfortable operating in undefined territory where there is no established precedent.
WHAT GREAT LOOKS LIKE ON THIS TEAM
The best SAs on CE are known for five things:
Voice of Customer
Deep Expertise
Hands-On
Bias Toward Action
Strong Communicator
Representing the customer with engineering. Owning an area of deep knowledge. Being in the product and in the code - not just advising. Unblocking and owning outcomes. Communicating well up, down, and sideways.
WHY ADOBE
Adobe offers competitive compensation, equity, and benefits including medical, dental, and vision coverage, 401(k) with company match, flexible time off, and annual leave. Adobe is committed to the health and well-being of its employees and offers resources for mental health, family planning, and professional development.
Adobe's mission is to change the world through digital experiences. CE sits at the center of that mission - turning the most ambitious customer use cases into reality and feeding that knowledge back into the products that serve millions of people worldwide.
EDUCATION
Bachelor's degree or equivalent experience required; advanced degree a plus.
Expected Pay Range:
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this positionis $159,200 -- $301,600 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge, skills,and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.
In California, the pay range for this position is $208,300 - $301,600
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
State-Specific Notices:
California :
Fair Chance Ordinances
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.
Colorado:
Application Window Notice
If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.
Massachusetts:
Massachusetts Legal Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Internal Opportunities
Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We’re glad that you’re pursuing a new opportunity at Adobe!
Put your best foot forward:
1. Update your Resume/CV and Workday profile - don’t forget to include your uniquely ‘Adobe’ experiences and volunteer work.
2. Visit the Internal Mobility page on Inside Adobe to learn more about the process and set up a job alert for roles you’re interested in.
3. Check out these tips to help you prep for interviews.
4. If you are applying for a role outside of your current country, ensure you review the International Resources for Relocating Employees on Inside Adobe, including the impacts to your Benefits, AIP, Equity & Payroll .
Once you apply for a role via Workday, the Talent Team will reach out to you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth.
At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.
Let’s Adobe together
At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture , focus on people, purpose and community , Adobe for All , comprehensive benefits programs , the stories we tell , the customers we serve, and how you can help us advance our mission of empowering everyone to create.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.
Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.
AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.
At Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience .