Job Title:
Senior Specialist Product Operations
Overview:
Overview:
The Global Product Operations team is looking for a Senior Specialist, Product Operations (Offers) to drive our operations strategy forward, by consistently innovating and problem-solving. The ideal candidate is someone with an operational mindset, who is passionate about driving a positive customer experience through the optimization of processes and resources and a culture of continuous improvement!
Role: In this role, you will:
• Work as part of a global Product Operations team supporting new program launches, ongoing operations, and ad-hoc projects (migrations, client / platform decommissioning, outsourcing, etc.) related to our Offers products / platforms
• Launch offers for particular regions, utilizing the offers dashboard and liaising with the merchant team, product operations CC teams to ensure accurate information is uploaded onto our Offers platform & offer schedules are not missed and SLAs are adhered to.
• Adhere to the models / processes as established by the Operational Excellence function in carrying your day-to-day functions ensuring QA checks and controls are upheld. You will also need to escalate as necessary working directly with shared service partners like Biz Ops, CCM, CTS, CIS, GBSC, etc. to address issues and take them to closure
• Manage tickets raised in the Prod Ops support queue - ensuring adherence to SLAs (internal or contractual)
• You will work with Market 3rd parties in managing - Billing, Escalations, SLA's, accuracy of information submitted
• You will need to support testing incl. Regression, New Programs, Product enhancements, Platform upgrades, etc.
• Work closely with Global and regional teams such as Product, Program Management and Merchant Teams
All About You:
• Strong communication and influencing skills - able to manage difficult/technical conversations with a broad range of global and regional partners, securing 'buy in' for recommendations.
• Extensive experience working in an operations team preferably in a large matrixed organization
• Enjoy collaborating with a team while working independently towards a goal
• Solution-oriented with proven record of outperforming and delivering superior results
• Strong analytical skills - ability to identify process/efficiency enhancements and to optimize resource allocation across competing demands within the region.
• Foresight - to identify issues before they develop into problems and to proactively resolve issues directly or through escalation to appropriate partners/stakeholders
• Advanced excel skills with an operational excellence mindset.
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