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Customer Support Representative

Brandfolder

Customer Support Representative

New Richmond, WI +1 location
Full Time
Paid
  • Responsibilities

    Job Description

    Brandfolder is seeking an entry-level Content Support Representative who can use technical and creative skills to ensure the quality of customer content in Brandfolder meets or exceeds expectations. This is an entry-level, technology support position, designed to allow a talented and motivated individual to start a promising career in a Software-as-a-Service (SaaS) leading DAM (Digital Asset Management) solution. Base salary range for this role to be between $47,840 and $57,960. In addition, this role will be eligible for a market competitive annual bonus and RSU stock grant upon accepted offer.

    WHAT YOU'LL DO:

    • Gain an in-depth understanding of Brandfolder, and become a DAM Industry expert
    • Reproduce reported issues and identify potential workarounds
    • Communicate product limitations and solutions directly with customers
    • Collaborate with vendors to resolve issues that cannot be resolved internally
    • Respond to all inbound inquiries via email support and live chat
  • Qualifications

    Qualifications

    WHAT YOU'LL NEED:

    • Aptitude for troubleshooting and the ability to clearly explain technical issues
    • Working knowledge of Adobe Creative Cloud (InDesign / Photoshop / Illustrator)
    • Willingness and desire to learn new skills and build a career in software
    • Strong written and verbal communication skills
    • Ability to create strong, long-lasting relationships with customers
    • Ability to efficiently manage and prioritize tasks

    BONUS POINTS FOR:

    • Experience with content creation tools, image editing, or printing
    • Experience or passion for B2B software, DAM, or ECM.
    • Customer Success and/or Design experience.

    Additional Information

    BRANDFOLDER PERKS

    • Exposure to the world’s most powerful brands
    • Generous paid time off
    • Medical and dental insurance, 100% paid by Brandfolder
    • Great office location in RiNo, bike and light rail friendly
    • Company events and happy hours
    • Dog-friendly office

    ABOUT BRANDFOLDER

    Headquartered in Denver’s RiNo neighborhood, Brandfolder is an enterprise digital asset management (DAM) platform that enables businesses to organize, discover, distribute, and measure brand engagement. Loved by global brands including Under Armour, New Belgium, Slack, and jetBlue.

    Brandfolder is an equal opportunity employer; we are focused on creating an inclusive environment and believe that diversity of all types is essential to our success. We encourage all to apply, and will choose you on the basis of qualifications and merit.

  • Locations
    Denver, CO • New Richmond, WI