Job Description

Your Responsibilities:

• Ramp up quickly to become an all-around expert for Sense products and best practices.

• Partner closely with customers to fully configure and implement Sense products in an efficient and timely manner.

• Create Implementation Launch Plans with your customers to ensure that all parties are in agreement on expected timelines and outcomes.

• Ensure on-time delivery of our content + platform solution through effective, proactive planning and communication.

• Collaborate and communicate cross-functionally with the internal team to ensure customer issues and opportunities are addressed in a timely manner.

• Influence product roadmap by looking for customer trends and sharing feedback with Product Management and Marketing teams.

• Meet deadlines independently, balance multiple projects, and proactively communicate delivery and mitigate issues.

Qualifications

Requirements:

• Bachelor's Degree or equivalent experience.

• 2+ years of work experience, including 1+ years of related experience in a technical customer-facing role

• Strong customer presence with Executive-level audiences: ability influencing and supporting their customer needs while demonstrating diplomacy, tact and grace under pressure.

• Passionate and proactive: a driven, self-starter who can work independently and as part of a team.

• Outstanding verbal and written communication skills.

• Superior organizational and time management skills; excellent attention to detail.

• Ability to be flexible and adapt quickly in a fast-paced, start-up environment.

Preferred Qualifications:

• Previous experience implementing complex communication programs in a SaaS environment.

• Experience within recruiting or staffing space is a plus

Additional Information

PERKS & BENEFITS

• Medical, dental, and vision insurance for employees and dependents
• 401K program to help you invest in your future
• Unlimited PTO to promote a healthy work-life harmony
• Equity

Sense is an equal opportunity employer. We believe that diversity, inclusion, and belonging is integral to our success, and do not discriminate based on race, color, religion, age, or any other basis protected by law.

All your information will be kept confidential according to EEO guidelines.