Job Description
Company Description We’re a diverse, collaborative team tackling one of the most universal challenges in today’s workforce. With a mission to change the way companies engage with talent, we’re creating a better experience for employers, candidates, and contractors. Your work at Sense will impact millions of people around the globe and will be instrumental in evolving an entire industry. Join us in shaping the workforce of the future!
You'll join a collaborative, fun team where everyone, including you, is active in the product defining and development process. Our founders are lifelong entrepreneurs and have built and scaled large companies. By working with them, you will have the front row seat to see how a company grows and scales. We want to support your career goals, whether it remains here or beyond. Interested in knowing how product management or sales work? Let's have you sit in on actual sales calls. Wondering how to grow customer success and support in a high growth company? We'll directly mentor you and you'll learn from those who've been at multiple successful companies. We're an experienced team and looking forward to working with more great people.
Job Description Your Responsibilities:
• Ramp up quickly to become an all-around expert for Sense products and best practices.
• Resolve product or service issues by: clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Diagnose, document, and escalate issues that require additional team involvement
• Collaborate and communicate cross-functionally with the internal team to ensure customer issues and opportunities are addressed in a timely manner.
• Influence product roadmap by looking for customer trends and sharing feedback with Product Management and Marketing teams.
• Meet deadlines independently, balance multiple projects, and proactively communicate delivery and mitigate issues.
Timing:
Qualifications Requirements:
• Bachelor's Degree or equivalent experience.
• 2+ years of work experience, including 1+ years of related experience in a technical customer-facing role
• Strong customer presence
• Passionate and proactive: a driven, self-starter who can work independently and as part of a team.
• Outstanding verbal and written communication skills.
• Superior organizational and time management skills; excellent attention to detail.
• Ability to be flexible and adapt quickly in a fast-paced, start-up environment.
Preferred Qualifications:
• Previous support experience in a SaaS environment.
• Experience within recruiting or staffing space is a plus
Additional Information PERKS & BENEFITS
Sense is an equal opportunity employer. We believe that diversity, inclusion, and belonging is integral to our success, and do not discriminate based on race, color, religion, age, or any other basis protected by law.
All your information will be kept confidential according to EEO guidelines.