Job Description
DESCRIPTION:
Alertive Healthcare is an innovative and high growth startup focused on remote patient monitoring that has received a YCombinator Award, participated in the Stanford StartX Accelerator, and received a National Science Foundation grant.
We are looking for a high performing sales account manager to join our team. Our ideal candidate must be able to tackle the daily challenges of a fast paced startup environment while delighting our customers and driving rapid account growth.
ALERTIVE'S FOUNDERS ARE PHYSICIANS AND HEALTHCARE TECHNOLOGISTS COMMITTED TO TRANSFORMING HEALTHCARE AS A SERVICE - IF THIS SOUNDS LIKE YOU, JOIN US!
AS AN ACCOUNT MANAGER, YOU WILL:
- Drive account growth at our clients, including upselling and cross-selling
- Develop and maintain a long-term relationship with customers
- Operate as the point of contact for assigned customers
- Ensure customers receive requested products and services in a timely fashion
- Provide technical, troubleshooting and operational support as needed
- Identify client needs and opportunities and provide feedback to the sales organization to support sales objectives
- Partner with account executives and sales leadership to learn market dynamics and local customer motivations and needs while providing excellent service
- Forecast and track client account metrics
- Service multiple clients concurrently with a set cadence of deliverables
- Keep records of customer transactions
ABOUT YOU:
- Minimum of 3 years of healthcare-related work experience in a patient and provider facing capacity
- Proven ability to build/maintain positive relationships with peers and colleagues across organization levels
- Entrepreneurial nature
- Motivated and creative with a “do what it takes for success” attitude
- Comfort with Microsoft tools and other applications (i.e. Hubspot)
- Excellent customer service skills
- Excellent interpersonal, written/verbal communications skills
- Ability to coordinate/participate in numerous tasks/projects in a fast paced environment in an organized manner while meeting deadlines
- Frequent required travel to local customer clinics, hospitals, and offsite meetings. While performing the duties of this job.
- Regularly required to be independently mobile - 80% of the time
- Must have a valid driver's license and active vehicle insurance policy.
WHAT YOU GET:
- Competitive compensation including base plus commission with no cap, plus the possibility of equity/options
- Support from executive team on all contract closure
- Early employee with rapidly growing health tech company with an innovative and exciting product
- Fun and fast paced work environment with great team
- Have significant impact on early growth of the company, direct access to company leadership, and great potential for growth
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