Job Description
Sentinel Security Solutions, Inc offers Excellent Customer Service, Cutting Edge Equipment and Professional Installation of Security Systems! Our customers range from residential alarm customers to large commercial projects. We believe that is one of the reasons we’ve been ranked as one of the 50 fastest growing security companies in North America for 4 years in a row and recognized by Inc 5000 as one of the top 5000 companies in the nation. The security alarm products offered by the Company uses today's most advanced security technology integrating our client’s security system into their everyday lifestyle. Clients can access their system remotely with their smart phone or an internet device to control and monitor alarm, lights, thermostat, locks, and cameras through our cloud based apps or browser. We utilize professional grade HD Camera Systems with Analytics, Cloud Based Access Control Systems, Audio / Video Systems, and additional low voltage technology.
Position Summary :
The primary function of this position is performing day-to-day administrative tasks and providing direct support to customers and office staff at Sentinel Security Solutions. Another Goal is to ensure excellent customer service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. The Customer Service Administrative Assistant, will act as a liaison between our customers and internal operations. To excel in this position there should be genuine excitement to help customers. Must be patient, empathetic, and passionately communicative. Problem-solving also must come naturally and must be confident at troubleshooting and investigate if there is not enough information to resolve customer inquiries.
This is a part-time office position based in our Shell Beach office with a daily work schedule of Monday through Friday from 10am to 2pm.
Goal :
The goal of the position of Customer Service Administrative Assistant is to provide customer service for service needs, billing support, sales inquiries, etc, while assisting office staff with accounts receivable, sales processing, service support, and general office maintenance.
Essential Duties and Responsibilities:
Customer Support
· Must have Excellent Customer Service Skills!
· Answer Incoming Customer Service Phone Calls and process requests
o Answer Accounting Questions
o Collect payments on accounts
o Answer incoming sales calls. Create New Sales Prospects and Opportunities in CRM.
o Assist Customers with level 1 technical support
o Determine resolution for service requests and communicate costs associated with service requests
o Coordinate and schedule service calls
o Issue Insurance Certificates for customers
o Handle and process cancellation requests
o Coordinate completion of necessary paperwork for account updates / changes via DocuSign, email, etc
· Conducting outgoing calls to customers
o Appointment reminders
o Billing collections
o Service appointment scheduling
o Other customer service-related tasks.
· Monitoring multiple service and customer service email inboxes and voicemails. Appropriately responding to emails
Receiving and stocking products
· Unboxing daily shipments and receiving the products to POs in the system
· Staging products received for projects
· Stocking products received for stock
Department Support / Projects
· Monitor reports and create service tickets accordingly
· Prepare RMA parts for shipment
· Prepare collection mailings
· Creating onboarding packets for new installations
· Creating sales packets
· Other projects as needed
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Office Maintenance
· Must have the ability to demonstrate exceptional organizational skills.
· Filing
· Office tidying and ordering supplies
Other
· Complete projects as assigned
· Position may require occasional driving of company vehicles or personal vehicle.
· Other duties as assigned by management.
Job Qualifications:
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Education and/or Experience
High School Diploma; a minimum of two years related experience; or equivalent combination of education and experience.
Computer Skills
Must have excellent computer skills. Proficiency in Microsoft Office (Word, Excel, etc) is a must. Ability to adapt to new software.
Certificates, License, and Registrations
Must hold an Alarm Company Employee (ACE Card) issued by The State of California. If you don't already have one, we will assist in the application process during the hiring process. The process does require a live scan and you must disclose any current or previous criminal convictions. Valid driver's license and vehicle insurance coverage as specified in the Company Driving Policy.
Work Conditions for this position will include:
· Sitting for extended periods of time.
· Occasional lifting and/or moving up to 40 pounds.
· Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects.
· Physically able to participate in training sessions, presentations, and meetings.
· Some travel may be required.
· Completion of project assignments require intense concentration and attention to detail.
· Busy, open area office; frequent interruptions and interaction with wide variety of people on various issues.
· Projects and assignments often involve deadlines, which may cause stress and possible late nights.
· Position may require occasional driving of company vehicles or personal vehicle
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Compensation:
Hourly rate depends on experience, $17-$19/ hour.
Company Description
Sentinel Security Solutions, Inc offers Excellent Customer Service, Cutting Edge Equipment and Professional Installation of Security Systems! Our customers range from residential alarm customers to large commercial projects. We believe that is one of the reasons we’ve been ranked as one of the 50 fastest growing security companies in North America for 4 years in a row and recognized by Inc 5000 as one of the top 5000 companies in the nation.The security alarm products offered by the Company uses today's most advanced security technology integrating our client’s security system into their everyday lifestyle. Clients can access their system remotely with their smart phone or an internet device to control and monitor alarm, lights, thermostat, locks, and cameras through our cloud based apps or browser. We utilize professional grade HD Camera Systems with Analytics, Cloud Based Access Control Systems, Audio / Video Systems, and additional low voltage technology.
Sentinel Security Solutions, Inc offers Excellent Customer Service, Cutting Edge Equipment and Professional Installation of Security Systems! Our customers range from residential alarm customers to large commercial projects. We believe that is one of the reasons we’ve been ranked as one of the 50 fastest growing security companies in North America for 4 years in a row and recognized by Inc 5000 as one of the top 5000 companies in the nation.The security alarm products offered by the Company uses today's most advanced security technology integrating our client’s security system into their everyday lifestyle. Clients can access their system remotely with their smart phone or an internet device to control and monitor alarm, lights, thermostat, locks, and cameras through our cloud based apps or browser. We utilize professional grade HD Camera Systems with Analytics, Cloud Based Access Control Systems, Audio / Video Systems, and additional low voltage technology.