Job Description

Temporary Unemployment Customer Service Representatives

Work at home - some onsite training is required

$13.50 per hour

SUMMARY:

The Contact Center Representative will be responsible for using web-based systems to answer customer’s inquiries. 

ESSENTIAL FUNCTIONS:

Essential duties and responsibilities include the following.  Other duties may be assigned:

• Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client-specific instruction.
• Document each customer’s inquiry information into a database. 
• Verify customer’s information, making corrections and updates as needed.
• Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client have received the best customer service experience possible.
• Follow-up with callers as necessary.
• Use statistical contact center data to make improvements to performance.  
• Outbound calling for surveying to obtain client specific information.
• Shift and Schedule adherence

MINIMUM JOB REQUIREMENTS:

EDUCATION/EXPERIENCE:

The knowledge, skills, and abilities typically acquired through the completion of a high school education or equivalent are required, and preferably experience in a customer service, high volume, and multiple function environment or an equivalent combination of education and experience.

QUALIFICATION REQUIREMENTS:

-        Effective verbal and written communication skills are required.

-        Responses must be timely, accurate, and convey the company attitude and image with applicants, customers marketing partners, and vendors.  

-        The contact center representative must meet work deadlines; good interpersonal skills and ability to work with a team.  

-        The representative must have regular attendance, must be at work and be ready to work at their scheduled time, no exceptions.

-        Must have the ability to multitask, operate a PC, use internet search engines and computer systems, and specialized telephone systems.

-        Must be able to type and read on a computer.   

-     The Job requires the ability to sit for extended periods of time.  

-        The employee must be able to perform the essential functions with or without reasonable accommodation.  

-         The company will provide reasonable accommodation when necessary.

 Interview online at:  https://hire.li/9a32825

SENTURE IS AN EQUAL OPPORTUNITY EMPLOYER/VETS/DISABLED