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Hotel Front Desk Attendant

Sequoia Hospitality

Hotel Front Desk Attendant

Bedford, TX
Paid
  • Responsibilities

    We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Responsibilities: Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information Field customer complaints when necessary Work with the housekeeping staff to ensure rooms are ready for new guests Bookkeeping: keep accurate records of all hotel guest account information Qualifications: Has previous experience or working knowledge of Microsoft Office and reservation management systems Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills 1+ year of hotel industry experience or related job preferred Well-versed in taking telephone calls and handling stressful situations High school diploma, GED, or equivalent Compensation: $11 hourly