SERCO of Texas Inc. - Workforce Solutions For South Texas

+--------------------------------------------------------------------------+ | SUMMARY: The Business Services Representative (BSR) will conduct and | | manage employer outreach activities designed to connect employers with | | job seekers for employment opportunities. The BSR will promote the | | resources and services of Workforce Solutions to employers. The BSR will | | be responsible for assisting employers place job postings in WorkInTexas | | (WIT) state database of job seekers and recruit qualified candidates | | from WIT. The BSR will be responsible and held accountable in exceeding | | the goals communicated to them by the Center Manager or Project | | Director. The BSR will work in a professional and respectful manner with | | all partners and stakeholder who they serve and seek support. | | | | DUTIES AND RESPONSIBILITIES: | | | | - Serves as the liaison between employers and the SERCO-operated | | Workforce Centers and adheres to the SERCO mission. | | - Promotes the services of Workforce Solutions to local employers in | | need of hiring qualified employees. | | - Exceeds goals set by SERCO and the Business Services Unit. | | - Maintain assigned employer accounts and develop new accounts. | | - Introduce our services and special products to establish and | | new clients. | | - Be able to develop presentation to new and existing customers, | | answer customers concerns about our products, services and | | the availability. | | - Process and document all correspondence and paperwork related to | | accounts, using automated systems. | | - Prepare and distribute promotional plans, literature, and media | | kits, using computer software. | | - Identifies and prepares reports to supervisor on labor | | market analysis. | | - Consults with area Chambers of Commerce, institutions of higher | | education, and regional employers regarding economic and employment | | trends in South Texas. | | - Responsible for the coordination, development, recruitment, account | | maintenance, and outreach activities to prospective employers in | | South Texas. | | - Works with employers by providing intensive help in developing | | customized labor market information. | | - Conducts outreach presentations to employers, Chambers of Commerce | | and economic development agencies in the Coastal Bend. | | - Reviews labor market databases to inform employers of trends, salary | | information and availability of the current workforce. | | - Works with businesses in the region as a priority to offer center | | services and gauge the employer's needs. | | - Uses personal computer to input information and maintain employer | | reporting information and various automated reporting systems to | | track | | - Ability to organize and manage multiple priorities. | | - Must be able to use problem analysis and problem resolution at both | | a strategic and functional levels. | | - Performs other work related duties as assigned. | | - Must be able to travel within service area and outside the area for | | staff development or training. | | | | DESIRED KNOWLEDGE, SKILLS, AND ABILITIES: | | | | - Experience with interviewing employers to assess and record | | information regarding training needs, education needs, employment | | needs and labor market trends. | | - Working knowledge of online labor market tools, running reports on | | that data and communicating to supervisors and employers. | | - Proficiency in the use of computer reporting and database programs | | | | EDUCATION AND EXPERIENCE: | | | | - A Bachelor’s Degree in Business, Marketing, Business Management, | | Public Administration, Economics Communication; Social Science, or | | related field preferred, from a recognized four (4) year university. | | - Two year of college plus 2-year experience can be substituted | | for Degree. | | - 4 years of Workforce experience or with a federally funded social | | service programs can be substituted for a degree. | | - Experience with interviewing employers to assess and to record | | information regarding training needs, education needs, employment | | needs, and labor market trends to fully explore career development | | opportunities for customers. | | - Experience in customer job placement and job retention. | | | | SPECIAL REQUIREMENTS: | | | | - Must possess and provide a valid Texas Driver's License and | | Automobile Liability Insurance as required by the State of Texas. | | - Must have access to reliable transportation in order to travel | | within service area. | | | | PHYSICAL DEMANDS AND WORK ENVIRONMENT: | | | | The physical demands and work environment characteristics describe here | | are representative of those that must be met by an employee to | | successfully perform the essential functions of the job. | | | | - PHYSICAL DEMANDS: While performing duties of the job, employees is | | occasionally required to stand; walk; sit; for long periods of time. | | Employee must be able to drive for extend periods of time. Employees | | must occasionally lift and /or move up to 25 pounds, must be able to | | set up display area. | | | | - WORK ENVIRONMENT: Fast paced, demanding physically and mentally, | | will be in constant communications. | +--------------------------------------------------------------------------+