SUMMARY:  Conducts intake and case management activities including assisting WIOA partipants in developing employment plans related to their career pathway and  reflective of their skills and interests; Assists customer work toward self-sufficiency including monitoring progress toward achievement of goals, updating and providing supportive services to eligible customers to help identify and overcome barriers to employment.

DUTIES AND RESPONSIBILITIES:

• Adheres to the mission of SERCO.
• Interviews customers or their authorized representatives to gather information to assess service needs.
• Responsible for the intake process of center customers to determine eligibility for services.
• Conduct in-depth interviewing, testing, and skills assessment of eligible participant for entry into career center activities.
• Completes applicant documents and forms accurately and expeditiously.
• Follow standard procedures to administer and evaluate interest, aptitude, and achievement tests and work samples.  Provide assessment results to assist participants, etc., in setting appropriate goals and identifying appropriate education and training options.
• Assists in developing materials and conducts workshops, job clubs and other customer group meetings, for all programs.
• Assists customers to access basic self-help services through effective use of the resource center.
• Keeps abreast of revisions and changes affecting the eligibility of applicants, and reporting requirements.
• Refers applicants who are ineligible or have other training interests to other agencies, training centers or community organizations, as appropriate.
• Maintains detailed participant records in compliance with agency’s policies and procedures.
• Inputs information into and maintains TWIST records (daily).
• Compiles and distributes accurate intake and assessment reports. 
• Performs other work related duties as needed and/or as assigned.

EDUCATION AND EXPERIENCE:

• Associate Degree with coursework in Psychology, Sociology, or related field.
• Two (2) year of related experience performing intake and certification work, or a combination of experience and education.  
• Or has been employed with Serco in a Work Experience/Sub-E position for at least 6 months.

DESIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Working knowledge of programs administered by TWC, TANF, etc.
• Ability to properly interview and screen clients for services.
• Ability to read and interpret eligibility requirements.
• Ability to properly administer and score assessment instruments.
• Ability to prepare reports.
• Ability to accurately calculate income levels.
• Ability to analyze participants’ documents to determine eligibility.
• Skills in establishing rapport with participants.
• Knowledge of assessment tools used in workforce center applications.
• Knowledge of basic mathematics to include addition and subtraction.
• Knowledge of and ability to use personal computer.
• Excellent communication skills.  Bilingual (English/Spanish) preferred.
• Must treat customers with dignity and respect.
• Must be able to travel within state.

SPECIAL REQUIREMENTS:

• Must possess a valid Texas Driver’s License and provide automobile liability insurance as required by the State of Texas.
• Must have access to reliable transportation in order to make required home visits and travel within service area.
• Must obtain National Association of Workforce Development Professionals certificate.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment characteristics describe here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• PHYSICAL DEMANDS: While performing duties of the job, employee is occasionally required to stand; walk; sit; for long periods of time. Employee must be able to drive for extended periods of time. Employees must occasionally lift and /or move up to 25 pounds, must be able to set up display area.
• WORK ENVIRONMENT:  Fast paced, demanding physically and mentally, will be in constant communications.

PLEASE NOTE THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED FOR THIS JOB. DUTIES, RESPONSIBILITIES AND ACTIVITIES MAY CHANGE AT ANY TIME WITH OR WITHOUT NOTICE.

EQUAL OPPORTUNITY EMPLOYER