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Technical Support

Serigor Inc.

Technical Support

Fredericksburg, VA
Full Time
Paid
  • Responsibilities

    Job Description

    TITLE: Technical Support

    LOCATION: Fredericksburg, VA

    DURATION: 12 Months

    DESCRIPTION:

    • This is a technical position in IT Support Services (ITSS) providing computer hardware and software support to the UMW community by configuring, upgrading, and repairing university-owned computers, including desktop and laptops (PC and Mac), printers, mobile devices, software packages, etc.
    • The individual configures personal computers to access the university wired and wireless networks.
    • This position provides in-person, phone-based, or remote support to users following established university and departmental procedures. This position performs duties located on any client campus or affiliated entity. They will be responsible for configuring and installing all
    • University-owned systems following all established policies and procedures.
    • Also will install software on University-owned equipment, adhering to licensing restrictions and client policy.
    • Will be required to work independently with limited supervision to complete all tasks.

    3-5 YEARS OF REQUIRED EXPERIENCE WITH:

    • Demonstrated skills in the troubleshooting and repair of desktop computers, printers and peripherals.
    • A positive customer-service philosophy.
    • Good documentation and communication skills.
    • Considerable experience supporting user technical issues with various computing hardware, software and peripherals including troubleshooting, repairing, installing, upgrading and networking.
    • Experience connecting devices to wired and wireless networks, Microsoft AD environments.
    • Experience with Windows and/or Mac operating systems.

    PREFERRED:

    • A+, Network+, Dell, Apple, Crestron or other technical certification(s).
    • Ability to positively interact with a diverse population including faculty, staff, students, and peers in a higher-education environment.
    • Demonstrated ability to work effectively as part of a team and individually.

    SKILLS:

    SKILLS

    REQUIRED / DESIRED

    AMOUNT

    YEARS OF EXPERIENCE

    Exp supporting user tech issues w/various computing HW, SW and peripherals including troubleshooting, repairing, installing, upgrading, & networking

    Required

    4

    Years

    Experience connecting devices to wired and wireless networks, w/in Microsoft AD environments

    Required

    4

    Years

    Experience with Windows and/or Mac operating systems

    Required

    4

    Years

    A+, Network+, Dell, Apple, Crestron or other technical certification(s)

    Highly desired

    4

    Years

    Ability to positively interact with a diverse population including faculty, staff, students, and peers in a higher-education environment

    Highly desired

    4

    Years

    Demonstrated ability to work effectively as part of a team and individually

    Highly desired

    4

    Years

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