Job Description
TITLE: Technical Support
LOCATION: Fredericksburg, VA
DURATION: 12 Months
DESCRIPTION:
- This is a technical position in IT Support Services (ITSS) providing computer hardware and software support to the UMW community by configuring, upgrading, and repairing university-owned computers, including desktop and laptops (PC and Mac), printers, mobile devices, software packages, etc.
- The individual configures personal computers to access the university wired and wireless networks.
- This position provides in-person, phone-based, or remote support to users following established university and departmental procedures. This position performs duties located on any client campus or affiliated entity. They will be responsible for configuring and installing all
- University-owned systems following all established policies and procedures.
- Also will install software on University-owned equipment, adhering to licensing restrictions and client policy.
- Will be required to work independently with limited supervision to complete all tasks.
3-5 YEARS OF REQUIRED EXPERIENCE WITH:
- Demonstrated skills in the troubleshooting and repair of desktop computers, printers and peripherals.
- A positive customer-service philosophy.
- Good documentation and communication skills.
- Considerable experience supporting user technical issues with various computing hardware, software and peripherals including troubleshooting, repairing, installing, upgrading and networking.
- Experience connecting devices to wired and wireless networks, Microsoft AD environments.
- Experience with Windows and/or Mac operating systems.
PREFERRED:
- A+, Network+, Dell, Apple, Crestron or other technical certification(s).
- Ability to positively interact with a diverse population including faculty, staff, students, and peers in a higher-education environment.
- Demonstrated ability to work effectively as part of a team and individually.
SKILLS:
SKILLS
REQUIRED / DESIRED
AMOUNT
YEARS OF EXPERIENCE
Exp supporting user tech issues w/various computing HW, SW and peripherals including troubleshooting, repairing, installing, upgrading, & networking
Required
4
Years
Experience connecting devices to wired and wireless networks, w/in Microsoft AD environments
Required
4
Years
Experience with Windows and/or Mac operating systems
Required
4
Years
A+, Network+, Dell, Apple, Crestron or other technical certification(s)
Highly desired
4
Years
Ability to positively interact with a diverse population including faculty, staff, students, and peers in a higher-education environment
Highly desired
4
Years
Demonstrated ability to work effectively as part of a team and individually
Highly desired
4
Years
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