Job Description

Serpa Packaging Solutions is searching for a Field Service Technician leader to join our Service team! As a Field Service Technician, you’ll be tasked with performing outstanding mechanical and electrical troubleshooting and repairs on Serpa packaging equipment machinery out in the field for customers. Electrical controls support and troubleshooting could include logic and motion programming. You'll utilize your skills, passion, and determination to ensure that customer orders are supported with outstanding service. Additional compensation incentives are offered for certain service trips.

If you have a passion for providing excellent field service and customer support, enjoy working in a collaborative team environment, and desire to join an industry-leading manufacturing team of high-quality automation machinery – look no further, this opportunity is for you!

RESPONSIBILITIES

Responsibilities include but are not limited to the following:

• Travel to customer sites and interact with customers to discuss equipment issues
• Read and interpret mechanical assembly drawings, layout drawings, electrical schematics, and Bills of Material
• Troubleshoot and perform mechanical and electrical repairs to ensure proper operation
• Troubleshoot and modify PLC, HMI, and servo code independently and under direction of Engineering as needed
• Escalate difficult technical problems by seeking timely advice or assistance
• Support established company standards relating to controls and service
• Make recommendations for improving the service, reliability, and performance of our equipment
• Participate in Factory Acceptance Testing as needed
• Provide guidance to customer staff on equipment resolution as needed
• Ensure overall customer satisfaction

Qualifications

• Experience and solid skills with mechanical and electrical servicing/repairing of industrial automation machinery
• Experience working with Allen Bradley equipment and software highly desired
• Experience with PLC, HMI, and Motion Control work desired
• Ability to travel frequently within the United States
• Great customer service and communication skills
• Ability to exercise good judgment independently and under direction
• Ability to complete work accurately and timely under minimal supervision
• Ability to follow written and verbal instructions

​PHYSICAL DEMANDS

• Ability to lift up to 40 pounds
• Ability perform job duties that require standing, kneeling, crouching, twisting upper body, working in cramped spaces

Additional Information

THE SERPA LEGACY

Fernando Serpa, owner and founder of Serpa Packaging Solutions, began his career in the packaging equipment industry in Service. Through his hard work and ambition, Fernando eventually founded Serpa Packaging Solutions in 1985. The company has steadily and organically grown over the years ever since. We have been recognized by Inc.'s 5000 Fastest Growing Companies four years in a row and we have established ourselves as the industry-leading manufacturer of high-quality, reliable, innovative secondary packaging systems. Fernando’s inspiring story of founding and developing the company is a true testament that anything can be accomplished through hard work, faith, and dedication.

With now over 30 years of experience in the packaging industry, Serpa Packaging Solutions is the only U.S. manufacturer able to provide solutions superior to those from European manufacturers. We remain proactive in offering customers advanced features, design, and technology, which includes integration of FANUC robotics since 2008 and rapid changeover technology since our inception. We are an innovative and growing company that continuously invests in research for the development of new products and services, which includes our patented P320 High Speed Casepacker, P200 Casepacker, P100 Cartoner, Robotic Palletizer, High Speed Automated Insert Feeding System, and our ModPack Semi-Auto Case Packer with Serialization revealed at Pack Expo 2017.

We welcome you to take a further look at our Team Serpa culture and values by visiting our Serpa Careers page (www.bit.ly/serpacareers). To see videos of our products running in action, please visit our Serpa YouTube channel (www.bit.ly/serpatechnology) and company page (www.serpapackaging.com).

PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

All your information will be kept confidential according to EEO guidelines.

YOUR RIGHT TO WORK 

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.