Job Description

Serur Agencies is looking for a customer service representative to join our team in our Boston office, however the position can be worked 100% remote. We are currently at a huge point growth after being voted "TOP WORKPLACE" by The Boston Globe for a third straight year. Since we are expanding quickly, we also have accelerated promotional and growth opportunities into management.

Our ideal candidate has a customer-first mindset, is coachable, works well in a team setting, and aims to deliver high-quality service in every customer interaction.

ABOUT SERUR AGENCIES:

We are a division of one of the world's largest insurance companies and have an A+ rating with the BBB. Since the pandemic hit in 2020, we have continued to grow and expand due to the need for our services. We focus on serving working-class people by optimizing their benefits through work and maximizing their benefits outside of work. With the demand for our services being at an all-time high, we are growing our customer service team and training and developing a few to move into management roles with us. We promote based on merit vs tenure, which allows the hardest workers, who get the best results, to be rewarded the most, regardless of tenure with the company.

We take a lot of pride in the diversity of our management team, who come from all different walks of life, but together have the common goal of playing as a team to succeed as a whole. We view our organization as one big team, where every individual plays an integral part to everyone's success. From weekly zoom game nights to happy hours, we continue to focus on an incredible work culture even while working remotely. If you are hard-working, competitive, and coachable you can be promoted into management after only a few months with the company!

RESPONSIBILITIES:

• Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
• Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
• Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
• Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.

REQUIREMENTS:

• 1-2 years proven experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills
• Familiarity with CRM system

Our employees enjoy a work culture that promotes work/life balance, fun competition, and team work.

Benefits include but are not limited to: health care, residual income, stock options, flexible schedule, remote work, and professional advancement.

Interested? Please apply to learn more about what a career with us would look like!

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