Job Description

The Server Assistant is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for assisting the server at all times, clearing tables, refilling stations, etc. The Server assistant acts professionally at all times and provides the guests memorable experience.

• Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Have a thorough knowledge of menus and current specials in applicable outlets.
• Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
• Pre-bus all tables removing soiled dishes after each course.
• Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.
• Ensure that tables and side stands are kept stocked, tidy and clean.
• Service guests to the standard steps of service.
• Breakdown trays of soiled dishes and linen in the dishroom according to established standards.
• Be familiar with fire extinguishers, locations and know how to use them.
• Refill guest’s waters at 1/3 left in the glass.
• Ensure overall guest satisfaction.
• Must be able to effectively communicate, both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Raffles Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Raffles Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas if needed.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.
• Other duties as assigned.

Qualifications

Education & Experience:

• High School diploma or equivalent.
• Excellent reading, writing and oral proficiency in the English language.
• Some food and beverage serving and/or related food and beverage experience at a luxury hotel or restaurant is an asset.
• Basic product knowledge is preferred with further training to be provided

Physical Requirements :

• Flexible and long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and /or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand for the entire shift.
• Must be able to maneuver throughout the dining area while carrying full trays of food & beverages.

Additional Information

• Compensation: From $24.10 to $26.78
• Employee benefit card offering discounted rates in Accor worldwide for you and your family.
• Excellent Company benefits including medical, dental, vision and life insurance.
• Personalized development opportunities across Accor's extensive brand portfolio.
• Ability to make a difference through our Corporate Social Responsibility activities