Job Description

The Lobby Lounge Server is responsible for providing exceptional food and beverage service while maintaining comprehensive knowledge of menu offerings, beverages, hotel amenities, and service standards. The ideal candidate is personable, polished, knowledgeable, and passionate about hospitality, with the ability to anticipate guest needs and create memorable experiences.

Responsibilities:

• Consistently provide warm, professional, engaging, and personalized service
• Welcome guests and establish a genuine connection from the beginning of their experience
• Demonstrate complete knowledge of Lobby Lounge policies, procedures, service standards, menu offerings, and beverage selections
• Maintain detailed knowledge of cocktails, spirits, wine, champagne, beer, coffee, tea, and non-alcoholic beverages
• Maintain detailed knowledge of all food offerings, ingredients, preparation methods, allergens, and dietary considerations
• Confidently guide guests through menu and beverage selections and provide thoughtful recommendations
• Demonstrate knowledge of New Orleans culinary and beverage culture when engaging with guests
• Accurately take food and beverage orders and communicate special requests, allergies, and modifications
• Deliver food and beverages promptly while maintaining proper presentation, quality, temperature, and timing
• Monitor guest satisfaction throughout the experience and proactively anticipate guest needs
• Maintain awareness of VIPs, repeat guests, special occasions, celebrations, and guest preferences
• Provide attentive and discreet service to VIP and high-profile guests
• Coordinate closely with Bartenders, Barbacks, Runners, Culinary, Hosts, and Management to ensure seamless service
• Maintain clean, organized, and properly stocked service stations and guest areas
• Clear, reset, and maintain tables throughout the guest experience
• Present guest checks and accurately process payments in accordance with established procedures
• Follow all cash-handling, credit, and financial policies
• Maintain knowledge of Fairmont New Orleans amenities, restaurants, events, services, and local attractions
• Assist guests with hotel and local recommendations when appropriate
• Handle guest concerns professionally and utilize appropriate service recovery procedures
• Participate in pre-shift meetings, tastings, training, and departmental meetings
• Assist with opening and closing duties, side work, stocking, cleaning, and other operational responsibilities
• Follow all food safety, sanitation, responsible alcohol service, and workplace safety policies and procedures
• Maintain a clean, pressed, and professional appearance consistent with Fairmont standards
• Uphold the luxury hospitality standards and New Orleans spirit of Fairmont New Orleans
• Perform additional duties as assigned

Qualifications

• Previous Server experience preferred
• Previous luxury hotel, upscale restaurant, lounge, or fine-dining experience preferred
• Strong knowledge of food, wine, spirits, cocktails, and beverage service
• Knowledge of New Orleans cuisine and hospitality is an asset
• Excellent communication and interpersonal skills
• Strong guest service and relationship-building abilities
• Strong organizational and multitasking skills
• Ability to work efficiently and remain composed in a fast-paced environment
• Professional appearance and polished demeanor required
• Previous POS experience preferred; training will be provided
• Alcohol awareness certification preferred
• Food safety certification required or ability to obtain
• Ability to work flexible schedules including evenings, weekends, holidays, and extended shifts
• Must be legally authorized to work in the United States

Additional Information

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition to being part of a world-class luxury hospitality brand, team members enjoy a comprehensive benefits package designed to support their health, well-being, and financial future, including:

• Medical, Dental, and Vision Insurance
• Paid Time Off and Holiday Pay
• 401(k) Retirement Savings Plan
• Employee Assistance Program (EAP)
• Colleague Dining Program
• Career Growth and Development Opportunities
• Recognition and Rewards Programs

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging:
We celebrate our differences. We support each other and we always stand together.​

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity:
We build trust through mutual respect and being authentic.​

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.