Job Description

Job Description

We are seeking a reliable and detail-oriented Service Account Assistant to support our service team by managing client accounts, resolving queries, and ensuring smooth communication between departments. This role is vital in maintaining our high standards of client satisfaction and operational excellence.

Responsibilities

• Assist in managing client accounts and service contracts

• Coordinate with internal departments to ensure timely service delivery

• Monitor client inquiries and ensure they are addressed efficiently

• Prepare and maintain accurate records, reports, and documentation

• Follow up with clients regarding service satisfaction and feedback

• Support account managers with administrative and operational tasks

• Track and resolve service issues or escalate when necessary

• Contribute to the improvement of processes and customer experience

Qualifications

Qualifications

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)

• Previous experience in customer service, account support, or administrative roles

• Excellent organizational and multitasking skills

• Strong written and verbal communication skills

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

• Ability to handle sensitive information with discretion

• Problem-solving mindset with attention to detail

• Comfortable working independently and in a team

Additional Information

Benefits

• Competitive annual salary ($59,000 – $63,000)

• Opportunities for professional development and internal growth

• Comprehensive health, dental, and vision insurance

• Paid time off and holidays

• Supportive and inclusive team environment

• Ongoing training to enhance communication and administrative skills