Job Description

The Service Account Coordinator plays a key role in ensuring an outstanding service experience for our clients. This position is responsible for supporting day-to-day account operations, coordinating service requests, maintaining accurate customer records, and ensuring timely communication between internal teams and clients. The ideal candidate has strong organizational abilities, excellent communication skills, and a service-oriented mindset.

Responsibilities

• Coordinate daily service activities, ensuring all client needs are addressed in a timely and professional manner.

• Maintain accurate and organized account documentation, records, and reports.

• Serve as a primary point of contact for assigned accounts, providing clear updates and solutions.

• Collaborate with internal departments to ensure smooth workflow and prompt resolution of service issues.

• Monitor service timelines and follow up to ensure completion and client satisfaction.

• Support the preparation of account reviews, service summaries, and performance reports.

• Contribute to continuous process improvement and operational efficiency.

Qualifications

• Strong communication and interpersonal skills.

• Excellent organizational and time-management abilities.

• Ability to multitask and manage competing priorities effectively.

• Detail-oriented with a high level of accuracy in documentation.

• Problem-solving mindset with a proactive approach.

• Comfortable working in a dynamic, fast-paced environment.

• Proficiency with standard office software and digital tools.

Additional Information

• Competitive annual salary: $57,000 – $62,000.

• Opportunities for professional growth and long-term career development.

• Skill-building and training programs to enhance your professional toolkit.

• Supportive and collaborative work environment.

• Full-time, stable position within a growing logistics company.