Benefits:

Employee discounts

Health insurance

Bonus based on performance

Opportunity for advancement

Profit sharing

About the Role:

Integrity 1st Car Pros is looking for a motivated and customer-focused Service Advisor to join our growing team at our North Dallas location! This is your opportunity to be the face of a trusted automotive service brand, guiding customers through their vehicle repair experience with confidence and care.

Responsibilities:

Greet customers and serve as the primary point of contact throughout the vehicle service process

Listen to customer concerns, accurately document vehicle issues, and communicate repair recommendations

Prepare and present repair orders, cost estimates, and service timelines

Coordinate with technicians to ensure timely and accurate completion of repairs

Follow up with customers on vehicle status updates and obtain approvals for additional work

Upsell and recommend preventive maintenance services based on vehicle needs

Handle customer inquiries, concerns, and complaints with professionalism and urgency

Requirements:

Prior experience as a Service Advisor or in an automotive customer service role preferred

Strong knowledge of automotive repair and maintenance services

Excellent communication, interpersonal, and customer relationship skills

Ability to multitask in a fast-paced service environment

Experience with auto shop management software or DMS platforms is a plus

Valid driver's license with a clean driving record

A team-first attitude with a commitment to honesty and integrity

About Us:

Integrity 1st Car Pros has built a reputation in the Dallas area on a foundation of honesty, quality workmanship, and exceptional customer service. Our customers keep coming back because they trust us — and our team members thrive because we treat everyone like family. Come join a shop where doing the right thing isn't just a motto, it's how we do business every day.