Benefits:

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

Vision insurance

Responsibilities

• Greet customers and create a welcoming, professional first impression

• Understand customer concerns and accurately document vehicle issues

• Communicate effectively with technicians to relay customer needs

• Prepare repair estimates and obtain customer authorization

• Maintain clear, consistent communication throughout the repair process

• Recommend maintenance services based on vehicle history and manufacturer guidelines

• Handle phone calls, scheduling, and service reminders

• Ensure high customer satisfaction and build long-term relationships

• Process payments, invoices, and service documentation

• Maintain a clean and organized front desk area

Qualifications

• Previous experience in automotive service writing or customer service preferred

• Strong communication and multitasking abilities

• Basic understanding of automotive systems (training available)

• Comfortable using shop management software ( Tekmetric, etc.)

• Positive attitude, professional appearance, and strong attention to detail

• Valid driver’s license with clean driving record

What We Offer

• Competitive hourly pay + commission

• Paid time off and holidays

• Employee discounts on parts and services

• Supportive, family-oriented work environment

• Opportunities for advancement and ongoing training