Service Advisor

Meineke - 3002

Service Advisor

Houston, TX
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k) matching

    Bonus based on performance

    Free uniforms

    Health insurance

    Training & development

    Benefits/Perks

    Competitive Compensation

    Career Advancement

    Training and Development

    Comprehensive Benefits Package

    Employee Discounts

    Locally-Owned

    Cutting-Edge Tools and Equipment:

    Job Summary

    We are looking for a Service Advisor to join our team. The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, and previous management experience.

    Every day is different in our busy automotive service center! You will be responsible for a variety of tasks, including overseeing service advisors, addressing customer inquiries, and managing required documentation.

    Responsibilities

    Ensure a high level of customer satisfaction while maintaining profitability

    Convert every Digital Vehicle Inspection (DVI) into a clear, prioritized estimate for the client

    Maintain a personal Close Ratio of at least 25%

    Lobby Management & Customer Experience coordinator

    Actively sell high-margin fluid services (Coolant, Brake, Transmission) and Filter packages (Cabin/Air) identified by technicians.

    Accurately process all transactions, ensuring credit card signatures match and cash drawers balance daily

    Handle national fleet paperwork and authorizations (e.g., Hertz, SilverRock, ARI) immediately upon vehicle arrival.

    Qualifications

    High school diploma or GED required

    Valid state-issued driver’s license and clean driving record are required

    Successful completion of a pre-employment drug and background screening

    At least two years of experience in sales

    Why Meineke?

    Meineke values personal and professional growth.

    Benefit from ongoing training and development programs to enhance your automotive knowledge and stay up-to-date with the latest industry trends and advancements.

    Join a team of driven and talented individuals who share your passion for high-quality repair work. Experience a supportive and collaborative work environment that encourages growth and camaraderie.

    With locally-owned Meineke shops, experience a sense of community and connection with your customers and fellow team members.