Benefits:
Locally Owned Business
Team oriented environment
Opportunity for Growth
Flexibility
Competitive Compensation
Top-Performing Automotive Service Advisor Wanted.
Ready to Leave the Dealership World Behind? Tired of working weekends?
Pensacola A/C & Auto Service Center is seeking an experienced Automotive Service Advisor to join our rapidly growing team.
This is not an entry-level position.
We are looking for a proven automotive service professional with 3-5 years of successful service advisor experience who can demonstrate a track record of delivering exceptional customer experiences, building long-term customer relationships, and helping customers make informed decisions about their vehicles.
We are not looking for someone who simply talks about great customer service. We are looking for someone who has consistently delivered it.
Our ideal candidate understands that customer service and customer experience are not the same thing. Anyone can answer phones and write repair orders. We are looking for someone who takes ownership of the entire customer journey and is committed to creating an experience that exceeds expectations every single time.
At Pensacola A/C & Auto, we believe automotive repair should be built on honesty, transparency, education, and genuine care for people. Our advisors play a critical role in building trust with customers and creating lifelong relationships that drive our business's success.
As a family-owned company experiencing rapid growth, we are making a significant impact on the automotive repair industry in Pensacola. We prioritize our employees, invest in their success, and foster a supportive environment where every team member has the opportunity to make a meaningful impact.
If you're looking to contribute to a thriving organization that values integrity, teamwork, accountability, and excellence, we'd love to meet you.
What You'll Do
Deliver an elite customer experience from initial contact through vehicle delivery
Build trust-based relationships with customers through honesty, professionalism, and exceptional communication
Greet customers warmly and create a welcoming, professional environment
Listen carefully to customer concerns and accurately document vehicle issues
Communicate effectively with technicians regarding diagnostics and repair recommendations
Present repair recommendations with confidence, professionalism, and transparency
Generate accurate estimates and repair orders using our shop management system
Maintain proactive communication with customers throughout the repair process
Coordinate appointments and workflow to maximize efficiency and customer satisfaction
Deliver completed vehicles while ensuring customers fully understand the repairs performed
Maintain detailed and accurate customer and vehicle records
Work closely with management and technicians to achieve company goals
Consistently look for opportunities to exceed customer expectations and create memorable experiences
What We're Looking For
Required Qualifications
Minimum 3-5 years of Automotive Service Advisor experience
Proven history of delivering outstanding customer experiences
Strong sales and relationship-building skills
Excellent verbal and written communication skills
Strong organizational and time-management abilities
Ability to thrive in a fast-paced environment
High level of professionalism and personal accountability
Positive attitude and team-first mindset
Strong work ethic and commitment to excellence
Preferred Qualifications
Experience with Tekmetric or similar shop management software
Strong automotive knowledge and understanding of vehicle systems
Experience achieving sales and gross profit goals while maintaining high customer satisfaction
Leadership or mentoring experience
Compensation$75,000 - $125,000+ Per Year
Our compensation plan rewards performance, production, professionalism, and customer satisfaction.
Top performers have significant earning potential.
Benefits
Monday-Friday schedule
No weekends
Competitive weekly pay
Paid vacation
Company-paid holidays
Medical insurance options
Dental insurance
Vision insurance
Life insurance
401(k) retirement plan
Employee discounts for personal and immediate family vehicles
Ongoing training and professional development
Career advancement opportunities
Why Pensacola A/C & Auto?
At Pensacola A/C & Auto Service Center, our mission is simple:
Auto Repair from People Who Care.
We believe in doing the right thing, even when nobody is watching. We believe in building relationships, serving our community, and creating a workplace where people enjoy coming to work every day.
Our team is committed to:
Integrity
Accountability
Continuous improvement
Going the extra mile
Building positive relationships
Delivering an exceptional customer experience
We're not looking for an average service advisor.
We're looking for someone who wants to help us raise the standard for automotive service in Pensacola.
If you're ready to join a growing organization where your contributions matter and your success is recognized, we encourage you to apply.
This shop is independently owned and operated. Your application will go directly to the shop owner and all hiring decisions will be made by the management of this shop. All inquiries about employment at this shop should be made directly to the shop location, and not to Elite Worldwide Corporate.