The Service Advisor is a critical customer-facing role responsible for managing customer communication and administrative tasks in a power sports & power equipment dealership. This position serves as the primary point of contact between customers and the service department, ensuring high-quality customer service and efficient repair and maintenance processes. Responsibilities: • Greet and professionally interact with customers, creating a welcoming and supportive environment for customers of power sports and power equipment • Perform initial customer vehicle intake, carefully documenting customer concerns, vehicle issues, and requested services • Generate accurate service estimates and communicate repair recommendations to customers • Maintain clear and comprehensive documentation of all service orders and repair work • Process service paperwork, including invoicing, parts ordering, and warranty claims • Manage customer expectations and provide regular updates on vehicle repair status • Resolve customer concerns and maintain high levels of customer satisfaction • Assist other team members within the dealership as needed Qualifications: Required Qualifications: • High school diploma or equivalent • Proven customer service experience, preferably in the automotive or power sports industry • Strong communication and interpersonal skills • Basic computer skills and proficiency with service management software • Ability to multitask and work in a fast-paced environment • Excellent organizational and time management skills Preferred Qualifications: • Previous experience in power sports, motorcycle, ATV, or marine dealership • Technical understanding of power sports vehicles • Certification in service writing or customer service • Knowledge of manufacturer-specific service procedures Compensation: $40,000 - $75,000 yearly

• Greet and professionally interact with customers, creating a welcoming and supportive environment for customers of power sports and power equipment • Perform initial customer vehicle intake, carefully documenting customer concerns, vehicle issues, and requested services • Generate accurate service estimates and communicate repair recommendations to customers • Maintain clear and comprehensive documentation of all service orders and repair work • Process service paperwork, including invoicing, parts ordering, and warranty claims • Manage customer expectations and provide regular updates on vehicle repair status • Resolve customer concerns and maintain high levels of customer satisfaction • Assist other team members within the dealership as needed