Service Advisor

Rocklin Automotive

Service Advisor

Sacramento, CA
Full Time
Paid
  • Responsibilities

    We’re not in the car parts business — we’re in the Auto Hospitality business.

    We don’t sell radiators, water pumps, or air filters. We sell your spouse not being stranded on the side of the road at 8 pm. We sell the confidence of giving your kids the keys for the weekend and knowing they’ll be safe. We sell peace of mind that your job isn’t at risk because your car won’t break down on the way to work.

    If that resonates, keep reading.

    Why Join Us? At Midas Fair Oaks, we’re building a culture of trust, growth, and accountability. We don’t hire people who coast. We hire professionals who want to build careers, not just collect paychecks.

    Schedule: Full-time, in-shop (no remote)

    Compensation & Package

    Competitive base hourly pay ($20 minimum/hr DOE) Bonus cap at $125K

    Performance bonuses tied to shop results and customer satisfaction

    Benefits: training, career path, and growth opportunities

    Your Role:

    Be the face of our shop — greeting customers and listening to their concerns

    Accurately write repair orders (RO Writer system)

    Explain inspections and recommended repairs clearly and honestly

    Offer financing options to help customers make the best decision

    Keep workflow smooth between customers and technicians

    Minimum Standards:

    On-time, professional presence every day

    Clear and honest communication with customers and teammates

    Delivering results that grow the shop — not excuses

    90-day probation: earn your spot, prove your value, then grow

    Progression: Advisors can grow into Workflow Managers or even Area Leadership. This isn’t just a job — it’s a career path.