Are you ready for an exciting and rewarding career in the Marine Industry? Doug Russell Marine, is seeking a Marine/Automotive/RV Service Advisor who is a self-motivated, detail-oriented, and well-organized individual capable of coordinating the service work for customer boats and watercraft. This is a Monday through Friday, full time, year round position.

Responsibilities include-developing relationships with customers through successful management of service and product delivery, developing cost estimates, scheduling and tracking repairs, and documenting work to be performed and work that has been completed. The Service Advisor is the “go to” person at Doug Russell Marine when a customer drops off or picks up for service and is usually the point of contact throughout the service process. Experience in the marine, automotive, or RV industry as a Service Writer or Advisor preferred. Ideal Candidate will be a boating enthusiast with a friendly and positive disposition and a strong knowledge of boats and boat systems.

Requirements:

Strong leadership and communication skills

Well organized

Excellent customer relations skills

Self-starter

Strong attention to detail in organizational, time management, observation and listening skills

High level writing and computer skills.

Mechanical aptitude

Duties:

Greet customers and provide excellent customer service

Building trust, educating customers, and framing recommendations around boating, safety, and longevity

Listen to customer concerns and accurately document them

Schedule appointments and maintain the service schedule

Communicate with technicians to ensure timely completion of repairs

Prepare accurate estimates for repairs

Process payments and handle cash transactions

Provide updates to customers on the status of their repairs

Maintain a clean and organized work area

Benefits

Retirement Plan

Health Insurance

Dental

Paid time off

Job highlights

Experience in the Marine/Automotive/RV industry as a Service Writer or Advisor preferred. Honesty and Integrity Drug free workplace Customer Service experience Stable work History Driver’s License (preferred)

Work location: In Person Worcester, MA

Job Type: Full-time

Benefits:

401(k) matching

Dental insurance

Employee discount

Health insurance

Life insurance

Paid time off

Shift:

8 hour shift

Day shift

Work Days:

Monday to Friday

Application Question(s):

Do you have any boating experience?

How many years of service writing experience do you have?

License/Certification:

Driver's License (Preferred)

Work Location: In person