We are seeking a customer-focused, organized, and motivated professional to join our team in a service support role. In this position, you will help create a positive experience for customers by managing communication, coordinating appointments, and supporting the service department with timely follow-up and efficient scheduling.

What You’ll Do

• Respond to inbound calls, emails, and other customer inquiries in a courteous and professional manner
• Schedule and confirm service appointments while helping ensure an efficient workflow
• Follow up with customers regarding upcoming visits, service recommendations, and satisfaction after service completion
• Maintain accurate customer records and update information in internal systems
• Work closely with service advisors and team members to support a smooth customer experience
• Assist with outbound communication campaigns and appointment-setting efforts
• Help identify opportunities to improve customer engagement and retention
• Handle basic administrative tasks and contribute to an organized, productive department

What We’re Looking For

• Strong communication and customer service skills
• Excellent organizational skills and attention to detail
• Ability to multitask and stay composed in a fast-paced environment
• Comfort using phone systems, email, and computer-based tools
• Positive attitude and a team-oriented approach
• Prior experience in customer service, scheduling, call handling, or administrative support is helpful
• Ability to learn processes quickly and adapt to changing priorities

What You’ll Bring

• A professional and friendly approach to customer interactions
• Reliability, punctuality, and a strong work ethic
• Problem-solving skills and the ability to follow through on tasks
• Confidence speaking with customers and building rapport
• A desire to contribute to a high-performing service team

Why Join Us

• Opportunity to be part of a collaborative, customer-driven team
• Hands-on experience in a dynamic service environment
• Supportive workplace with opportunities to grow and develop skills
• A role where your communication and organization make a direct impact

If you enjoy helping people, staying organized, and contributing to a fast-paced service operation, we encourage you to apply.