Benefits:
Employee discounts
Flexible schedule
Opportunity for advancement
Training & development
JOB TITLE: Service & Bar Manager
REPORTS TO: General Manager
LOCATION: Who’s On Layton – Milwaukee, WI
JOB TYPE: Full-Time
ABOUT US
Cream City Concepts is Milwaukee’s premier hospitality group, bringing people together through vibrant entertainment spaces, amazing food and drinks, amazing private events, off-site catering events, and cozy Airbnb stays. Our growing portfolio includes favorites like Who’s on Third, Who’s on Layton, Oak Barrel Public House, Cream City Catering, and Third Street Properties.
We’re looking for passionate, experienced leaders and creators who are ready to take their next step with a company that values excellence, creativity, and teamwork. Join us and help shape the experiences that make Milwaukee unforgettable.
ABOUT THE ROLE
The Service Manager plays a vital role with ensuring consistent, high-quality service and operations in the Front of the House (FOH), while maximizing profitability, ensuring staff accountability, and maintaining customer satisfaction. This position is ideal for someone who thrives in a fast-paced environment, leads by example, and is passionate about delivering excellent hospitality. We are looking for Full-Time availability, non-exempt reporting directly to the GM. The position consists of serving, bartending, and floor managing shifts when assigned.
KEY RESPONSIBILITIES
Opening Duties
Conducts pre-shift inspection of restaurant FOH areas: cleanliness, stock levels, equipment functionality, menus
Ensures Pop Menu & POS systems are updated and operational i.e.: Correct menu items, 86’d items and back in stock items
Checks inventory levels: replenishes/stocks where needed with the correct amounts and products (including the FOH kitchen stations)
Assists GM in completing the Business Staffing Analysis as needed
Reviews the Manager Plans, Daily Floor Plans & Cut Plans with GM and staff
MOD Duties
Runs in-person pre and post shift meetings to brief restaurant staff on daily specials, promotions, or any other changes & expectations for the day
Posts in Sling throughout the shift including important staff messages, shift meeting recaps, completed opening and closing checklists
Contributes and attends manager meetings
Oversees and manages the daily and weekly side work checklists, ensures opening and closing side work is getting done efficiently and to standard
Monitors and ensures excellent service & food quality are meeting standards
Table touches multiple times during the shift (bar or floor managing)
Addresses customer complaints promptly and professionally
Reviews and helps manage the Bevinco score (tracking and posting)
Performs menu tests, pour-tests and tracks staff results
Ensures compliance with health, safety, and alcohol service laws
Closing Duties
Logs sales, stock usage, and any discrepancies i.e. PC tracking, Deposit Tracking, Receipts Tracking
Organizes the deep cleaning of FOH areas
Locks up following set procedures and posts the completed closing checklist
BAR MANAGEMENT RESPONSIBILITIES
Oversees all bar operations including drink quality, speed of service, and cleanliness
Monitors Bevnco scores, places orders as needed, and monitors the spill logs
Ensures compliance with all alcohol service laws and internal policies
Develops and maintains drink menus, including seasonal specials and promotions
INVENTORY MANAGEMENT
Places orders with approved suppliers (Boelter/Coffee); monitor deliveries for accuracy
Tracks expirations dates and rotate stock using FIFO (First In, First Out)
STAFF MANAGEMENT
Assists in the interviewing process
Cultivates designated training team for new staff members and assists in creating training guidelines
Oversees onboarding and development of FOH new hires
Assists in performance evaluations (30 days, 60 days, 90 days)
Addresses staff underperformance with GM
Assists in write-ups and coaching staff
Fosters a positive and productive work culture
Works with the GM to come up with staff incentives and contests
MENU & PROMOTIONS
Collaborates with GM and marketing for seasonal menu updates
Analyzes sales reports to evaluate drink performance and report it back to GM
Monitors promotions, happy hours, or themed events and provides feedback to the GM
MAINTENANCE, SAFETY, & REPORTING
Ensures all FOH equipment is serviced and in good working condition
Maintains a safe environment for both staff and patrons
Reports any incidents or equipment malfunctions to the GM
QUALIFICATIONS & REQUIREMENTS
1-2 years of restaurant management or supervisory experience or several years in roles like bartender, server or shift leader
Critical thinking and problem resolution skills
Knowledge of both FOH and BOH operations
Multitasks and works well under pressure
Natural leader who can inspire, coach, and hold others accountable
Excellent customer service, problem-solving, and organizational skills
Outstanding communication and interpersonal skills
Knowledge of health and safety regulations and compliance standards
Team player who is flexible and is driven to be an example to the staff
Problem-solver who takes initiative and ownership of challenges and outcomes
Has a desire to grow within Cream City Concepts and is willing to take on additional responsibilities over time
Passionate about hospitality, community engagement, and company growth
Qualified candidates must be legally authorized to work in the United States
Flexibility to work evenings, weekends, and holidays
EQUAL OPPORTUNITY EMPLOYER The policy of the company is to ensure equal opportunity for all qualified applicants and employees without regard to race, color, religion, gender, marital status, sexual orientation, national origin, ancestry, age, gender identity, gender expression, disability, citizenship, pregnancy, veteran status, membership in any active or reserve component of the U.S. or state military forces, genetic history or information or any other category protected by law.
Other duties, responsibilities and activities may change or be assigned at any time with or without notice as assigned by the manager. The job description does not constitute a contract of employment, and the position remains at-will.