Service Captain

Scratch Restaurants Group

Service Captain

Encino, CA
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    401(k) matching

    Competitive salary

    Health insurance

    Paid time off

    Wellness resources

    We are hiring a Restaurant Captain who has a strong understanding of fine dining service and general restaurant service operations. You will play a pivotal role in orchestrating the guest experience while supporting the team in the dining room, ensuring each guest receives warm, attentive, and knowledgeable hospitality that reflects our Michelin-starred standards.

    With five consecutive years of Michelin recognition, Pasta Bar offers an intimate and immersive chef’s counter experience built around a 12-seat tasting menu. We’re looking for a hospitality professional who thrives in a refined, guest-facing role and brings both luxury service expertise and genuine warmth to every service. If you're a motivated individual with a love for hospitality and a drive for excellence, we’d love to meet you.

    The Service Captain Responsibilities include but are not limited to: • Working as part of an established team to deliver exceptional dining experiences and ensure flawless service execution in a warm and hospitable environment • Delivering a relaxed but refined service throughout each stage of the guest journey • Guiding guests through the tasting menu while building lasting relationships to encourage repeat visits • Maintain consistent steps of service with precise attention to detail • Anticipating guest needs and personalize each interaction with care, timing, and professionalism • Contributing actively to pre-service and post-service, training sessions, and feedback loops that support team growth

    Candidate Qualifications: • Proven success as a Service Captain, Sommelier, or Server in a fine dining establishment (Michelin-starred experience is a plus!) for a minimum of 3 years. • Possess a warm, professional demeanor with a passion for service excellence, attention to detail, and hospitality • Has the ability to provide a thoughtful, accurate, and precise service while creating lasting memories for our guests • Clear communicator with the ability to lead by example and support team members in real time • Ability to work gracefully under pressure in a fast-paced environment

    • Have open FULL TIME availability to work nights and weekends, including Holidays from 1pm- Close. Overtime may be required.

    • Possess the legal ability to work with alcohol including valid all state/locally required alcohol certifications

    What We Offer: • Competitive Livable Compensation • Daily Team Meals • Quarterly Restaurant Group Dining Stipend, after 60 days of employment • Accrued PTO and Sick Paid Time Off • Insurance Options (Health, Dental, Vision, Life, Accident, Pet, etc..) • Optional FSA, Commuter, and Dependent Care Deduction Options • Referral Bonuses • 401K Retirement Options with Employer Matching • Continuing Education Stipend, after 1 year of employment