Job Overview

A Service Center Assistant provides support to customers and ensures efficient operations within the service center. This role involves handling customer inquiries, coordinating service requests, maintaining records, assisting technicians or service staff, and ensuring customer satisfaction through professional communication and problem-solving. The assistant acts as a key link between customers and the service or technical team, ensuring smooth workflow and timely completion of tasks.

Key Responsibilities

Customer Service:

• Greet customers courteously and identify their service needs.
• Provide accurate information about services, pricing, and turnaround times.
• Manage incoming phone calls, emails, and walk-in inquiries.
• Handle customer complaints professionally and escalate issues when necessary.
• Ensure customers are informed about service status and completion updates.

Administrative Support:

• Maintain service logs, appointment schedules, and customer records.
• Prepare service reports, invoices, and job sheets.
• Assist in inventory management tracking parts, tools, and supplies.
• Process payments and maintain accurate billing documentation.
• Support management in preparing performance or activity reports.

Operational Coordination:

• Coordinate with technicians or service personnel to ensure timely task completion.
• Monitor workflow to ensure service quality and efficiency.
• Ensure compliance with company policies, safety standards, and operational procedures.
• Help maintain cleanliness and organization in the service area.

Technical/Service Support (if applicable):

• Assist in basic troubleshooting or testing under supervision.
• Ensure that customer equipment or products are properly logged and handled.
• Verify completed services meet quality standards before returning to customers.

Requirements

• Proven experience in customer service, administrative assistance, or a related role.
• Strong communication (verbal and written) and interpersonal skills.
• Basic computer literacy — proficiency in MS Office or service management software.
• Organisational and multitasking skills to handle multiple priorities efficiently.
• Ability to work under pressure and meet deadlines.
• Familiarity with service centre operations (automotive, electronics, IT, etc.) is an advantage.

Qualifications

• Education:
  • High school diploma or equivalent (required).