Job Description

NEW CALL CENTER - NOW HIRING IN ORANGE COUNTY!

WE ARE GROWING AND WE WANT YOU TO JOIN THE TEAM! WE ARE CURRENTLY HIRING 30+ CLIENT SERVICES REPRESENTATIVES TO WORK IN OUR NEW, STATE-OF-THE-ART CALL CENTER.

*Voted Orange County Register's Top Workplace in Home Services for 2017, 2018 , 2019, 2020 & 2021!

Service Champions is the largest Plumbing, Heating and Air Conditioning company in Southern California, driven by our 7 Core Values: Integrity, Respect, Compassion, Punctuality, Teamwork, Enthusiasm, and Accountability. We value our employees and provide a family-oriented and motivating working environment where your efforts are recognized, rewarded and developed.

NOW IS THE TIME TO JOIN OUR GROWING TEAM!

Client Services Representatives must possess a diverse skill set, able to make connections with premier members, multi-task, work well under pressure and make sound judgement calls. Our clients are promised 100% Satisfaction Guaranteed, and our Client Services Representatives are accountable for ensuring this happens during every single client interaction.

GROUP INTERVIEWS EVERY WEDNESDAY AT 11:00 AM

· Walk-ins Welcome!

· Service Champions - 3150 E. Birch St., Brea, CA (parking in the back of the building)

· Bring a current resume

· Mask is required

BENEFITS:

• $19-$24 per hour depending on experience
• 401K
• Medical, Dental, Vision
• Life Insurance
• Paid Vacation
• Paid Holidays

WHAT YOU’LL BE DOING:

· Receive high volume of inbound calls as well as make outbound calls to existing clients, booking appointments at a high conversion rate

· Able to quickly identify the client’s request or concern and efficiently provide the most effective solution

· Effectively use critical thinking skills to solve problems for clients while consistently using the best judgement to determine the best solution

· Proactively gain and maintain a full understanding of our portfolio of products and services

· Efficiently enter accurate and detailed records of client interactions and actions taken

· Achieve productivity standards and goals set by the company while maintaining high quality calls and following expected call flows and scripts

WHAT WE’RE LOOKING FOR:

· 2-5 years of Call Center Experience

· Ability to talk and type accurately; typing speed of at least 40 wpm

· Dedicated to providing superior client service in a call center environment 

· Ability to manage multiple priorities within a fast-paced environment

· Strong judgment skills to make sound business decisions

· Proficient in Microsoft Suite Products, experience with Service Titan a plus

· Satisfactory passing of mandatory pre-employment drug screen & background check

· Once hired, all employees must maintain a well-groomed appearance (i.e. a business-like haircut, clean shaven (no facial hair), and no visible tattoos.)

Job Type: Full-time

Pay: $19.00 - $24.00 per hour

Company Description

Headquartered in Orange County, CA, Service Champions is a premier provider of premier home services specializing in heating, air conditioning and plumbing services. As the largest residential service provider in California, Service Champions goes to market with iconic local trade names – Service Champions, Sierra Air, Moore Home Services, Adeedo!, Bell Brothers and ASI.