Job Description

Job Description

We are seeking a detail-oriented and proactive Service Communications Advisor to join our team in Austin, TX. This role is responsible for managing client communications, addressing service inquiries, and ensuring that every customer receives clear, timely, and accurate information. The ideal candidate will have strong communication skills, problem-solving abilities, and a dedication to delivering high-quality service.

Responsibilities

• Serve as the primary point of contact for client service-related communications.

• Respond to inquiries via phone, email, and written correspondence in a professional and timely manner.

• Coordinate with internal departments to resolve client concerns and ensure service delivery standards are met.

• Maintain detailed records of all communications and follow-up actions.

• Prepare and distribute service updates, reports, and relevant documentation.

• Assist in developing and improving communication processes to enhance client satisfaction.

Qualifications

Qualifications

• Bachelor’s degree in Communications, Business Administration, or a related field preferred.

• Proven experience in a client service or communications role.

• Exceptional verbal and written communication skills.

• Strong organizational skills with attention to detail.

• Ability to handle multiple tasks and prioritize effectively.

• Proficiency in Microsoft Office Suite and CRM systems.

Additional Information

Benefits

• Competitive salary ($62,000 – $66,000 per year).

• Opportunities for professional growth and career advancement.

• Comprehensive health, dental, and vision insurance.

• Paid time off and holidays.

• Supportive and collaborative work environment.