Job Description

Job Description:

We are seeking a professional and highly motivated Service Communications Advisor to join our dynamic team in Raleigh, NC. In this role, you will act as the key liaison between our service team and clients, ensuring seamless communication, timely updates, and a high standard of client satisfaction.

Responsibilities:

• Act as the primary point of contact for client communications related to services and support

• Deliver clear, consistent updates to clients regarding project timelines, service changes, and progress reports

• Collaborate with internal teams to resolve client concerns and provide real-time solutions

• Maintain detailed documentation of client interactions and service outcomes

• Develop communication strategies to enhance client experience and engagement

• Identify areas for service improvement and relay feedback to the appropriate departments

Qualifications

Qualifications:

• Bachelor’s degree in Communications, Business Administration, Marketing, or a related field

• Minimum of 2 years of experience in client communication or advisory roles

• Excellent verbal and written communication skills

• Strong organizational and problem-solving abilities

• Ability to manage multiple accounts and prioritize tasks efficiently

• Proficient in Microsoft Office Suite and CRM software

Additional Information

Benefits:

• Competitive salary ($54,000 - $64,000 per year)

• Professional development and career growth opportunities

• Health, dental, and vision insurance

• Paid time off and company holidays

• Supportive and collaborative work environment

• Continuous training in communication strategies and customer service excellence