About the Role:

Join Olympia Fireplace and Spa as a Service Coordinator Assistant/Office Support, where you'll play a vital role in ensuring our customers receive top-notch service. This position is perfect for those who thrive in a dynamic environment and are eager to contribute to a team dedicated to enhancing home comfort.

Responsibilities:

Assist Service Coordinator manage high volume of calls.

Ensure that 80% of service calls are answered before being routed to voicemail.

Provide exceptional customer service via phone, email, and in-person interactions.

Maintain accurate records of customer interactions and service requests.

Coordinate with service technicians to ensure timely and efficient service delivery.

Requirements:

High school diploma or equivalent; additional education is a plus.

Previous experience in customer service or office support roles preferred.

Strong organizational skills and attention to detail.

Proficient in Microsoft Office Suite and basic computer skills.

Excellent communication skills, both verbal and written.

Ability to multitask and work in a fast-paced environment.

Positive attitude and a team-oriented mindset.

Knowledge of the fireplace and spa industry is a plus.

About Us:

Olympia Fireplace and Spa has been serving the Olympia, WA community for over 45 years, providing high-quality products and services to enhance home comfort. Our customers love us for our expertise, reliability, and friendly service, while our employees appreciate a supportive work environment that encourages growth and teamwork.