Benefits:

401(k)

Employee discounts

Health insurance

Paid time off

401(k) matching

Dental insurance

Vision insurance

About the Role:

Marine Outlet Inc is looking for an energetic, organized, and customer-focused Service Coordinator to join our growing marine service department in Temple, TX. The Service Coordinator is the key connection between our customers and our service technicians, ensuring every customer receives outstanding communication and a first-class service experience.

Responsibilities:

Greet customers and professionally assess their service and repair needs

Write up accurate repair orders, and clearly document customer concerns

Coordinate workflow between technicians and parts department to ensure work is completed efficiently and correctly

Keep customers informed throughout the repair process. Communicate repair recommendations, estimates, timeliness, and updates to customers.

Review completed work with customers and explain repairs and maintenance performed

Follow up with customers upon service completion and ensure high levels of customer satisfaction

Maintain accurate service records, ensure all work is properly documented, warranty documentation, and dealership compliance paperwork

Schedule and prioritize technician workloads to maximize shop efficiency

Promote preventative maintenance and additional services when appropriate

What we are looking For:

Excellent communication and customer service skills

Strong organizational skills and attention to detail

Ability to manage multiple customers and priorities in a fast-paced environment

Previous experience as a service coordinator or service writer in a dealership: marine, RV, powersports, or automotive is preferred

Basic knowledge of boats, marine engines, electrical systems, or related equipment is a plus

Professional, positive, and team-oriented attitude

Comfortable working with computers and dealership/service management software

A genuine interest in boating and the marine industry is highly desirable

Why Join Us?

Competitive pay with performance-based incentives

Training and opportunities for professional growth

Great team environment

Opportunity to work in the exciting and growing marine industry

About Us:

Marine Outlet Inc has been a trusted name in the boating industry, proudly serving the Temple community and surrounding areas with quality boats, parts, and service since 1969. If you are a people person who enjoys solving problems, staying organized, and helping customers get back on the water, we'd like to hear from you!