Service Coordinator / Customer Service Coordinator

ZINGAS Blinds Shutters Shades

Service Coordinator / Customer Service Coordinator

Indianapolis, IN
Part Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    401(k) matching

    Flexible schedule

    Training & development

    Service Coordinator (Part-Time, Remote) Pay: $18–$20 per hour Job Type: Part-Time, with a path to full-time Schedule: Monday–Friday, 10 a.m.–4 p.m. (about 30 hours per week; some flexibility available) Location: Remote (work from home)

    Do the work you're good at, from home

    Zinga's is hiring a Service Coordinator to keep our service jobs moving from start to finish, from your own home. You'll be the link between our installation team, our manufacturers and our customers. You'll make sure every job has complete, accurate information and that nobody is left waiting for an answer.

    This role suits someone who likes a full plate, takes pride in getting details right, and wants a flexible part-time schedule without giving up meaningful work.

    Room to grow

    This position starts part-time. As our service volume increases and our training program develops, it can grow into a full-time role. If you show strong follow-through, we want to grow with you.

    What you'll own

    Gathering, checking and organizing all the information each service job needs

    Working with installation teams to get missing or updated details

    Working directly with manufacturers to get accurate information for warranty claims, so each claim is handled correctly and fairly for both the customer and Zinga's

    Giving customers timely, accurate updates

    Keeping jobs moving without delays or gaps

    Tracking job progress and keeping accurate records

    Following up until each job is finished correctly

    A typical day

    Calling field technicians to confirm job details

    Contacting manufacturers to confirm warranty coverage, part details and claim requirements

    Updating customer records and service notes

    Talking with customers about timelines and what to expect

    Spotting missing information and resolving it quickly

    Managing several service jobs at once

    What you bring

    1+ year of customer service, administrative or coordination experience (preferred)

    Strong phone and communication skills

    Close attention to detail and good organization

    Ability to juggle multiple tasks at a fast pace

    A quiet, dependable home workspace and reliable internet

    Consistent availability during scheduled hours

    Who does well here

    You take ownership and follow through on every task

    You speak confidently with customers, technicians and manufacturers

    You solve problems and don't let details slip through the cracks

    You're dependable and keep things moving, even without someone looking over your shoulder

    Why Zinga's

    Competitive pay: $18–$20 per hour

    Work from home with part-time, flexible hours

    Clear expectations and structured processes

    A real path to full-time as the role grows

    Opportunity for growth and advancement

    Apply today

    If you're organized, proactive and proud of getting the details right, and you want flexible work that matters, apply today. Join a team that values accountability, follow-through and the people who make it happen.

    This is a remote position.